Veterinary Internal Medicine Coordinator/Customer Service Representative

Washington, DC
Friendship Hospital for Animals – Support Staff /
full-time /
Are you ready to make a true difference in the lives of pets and their families? 

Friendship Hospital For Animals is looking for a Coordinator to join our Internal Medicine team.

The Internal Medicine coordinator helps to facilitate both internal and external referrals to the service. They must have an intense focus on providing a high level of client service to both our clients and our referring veterinarians. They must be knowledgeable about the purpose of why clients should pursue consultation with an Internist, as well as, have an in-depth knowledge of the procedures performed. They need to work closely with the Internal Medicine technicians to ensure the schedule moves efficiently. They will need a basic level of cross-training as a technical assistant so that they can help out as needed. 

What We Offer (Benefits)

    • Schedules that allow a REAL work-life harmony
    • Supportive and collaborative team environment
    • Education and professional growth including onsite training programs
    • Competitive compensation
    • Wellness Care- Medical, dental, vision, 401(K), HSA, scrub allowance, petcare discounts, metro discounts and so much more
    • Opportunities for community involvement

What You Will Be Doing (Core Responsibilities)

    • Schedule appointments
    • Monitor voicemail boxes
    • Generate and send referral letters
    • Comfortable relaying information from the veterinarian to the client
    • Knowledgeable about commonly diagnosed medical conditions and their treatments
    • Knowledgeable about various medical tests and what they entail
    • Process incoming medical record documents
    • Ensuring that referring veterinarians receive return communication promptly
    • Communication with the rest of the FHA staff about schedules, protocols, etc.
    • Assist in the development of procedures to help improve the quality, timeliness, and efficiency of the communication coming out the IMED service.
    • Ability to generate accurate estimates
    • Assist clients with setting up additional referrals, acquiring special medications, or any other situation

What You Have (Skills, and Abilities)

    • Excellent communication skills-- both verbal and written
    • Ability to multi-task in a stressful environment
    • Ability to speak and hear by phone or in person
    • Ability to read, write and type English
    • Ability to work as a team player
    • Ability to use and learn computers
    • Ability to master large volumes of detailed information
    • Experience in a veterinary hospital setting required
    • Experience in veterinary internal medicine preferred but not required
    • Basic Veterinary Assistant or safe animal handling experience required
$23 - $26 an hour
compensation is negotiable and based on skills and experience
We're exclusively seeking individuals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another and enhance the health and happiness of our patients, clients, team members, and the community. Of course having fun while doing so is a non-negotiable!

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Meet Our Hospital:

Friendship Hospital for Animals is a top-tier AAHA Accredited veterinary hospital providing compassionate patient care including wellness, emergency and specialized care. Our range of specialized departments includes critical care, radiology, anesthesiology, oncology, ophthalmology, neurology/neurosurgery, cardiology, dermatology, internal medicine/hemodialysis, rehab therapy, and surgery. Our facility is equipped with cutting-edge MRI and CT technology, a dedicated ICU, long-term ventilator capability, and onsite hemodialysis. We are constantly evolving to provide the most advanced, state-of-the art comprehensive care. We believe in sharing our knowledge with the community through continuing education, externships, internships and residency programs.

Located in Washington D.C among historic neighborhoods and in close proximity to great food, entertainment, parks and history.