Customer Service Representative- Wellington Veterinary Hospital

Wellington, CO
Wellington Veterinary Hospital – Support Staff /
full-time /
Wellington Veterinary Hospital is looking to add a new Customer Service Representative to our team!

The CSR is responsible for providing outstanding customer service to every client, during every transaction. The CSRs main duties revolve around client and internal communications, maintaining patient files, invoicing, and scheduling. The successful candidate will be organized, detail oriented, have excellent communication skills, and able to manage multiple priorities while delivering outstanding customer service. This role is critical to the success of the practice due to often being the first and last impression of the client’s visit.

Education & Experience:

    • High school diploma or equivalent is required.
    • Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software. 
    • Previous customer service experience required, preferably in a veterinary environment. 
    • Shows a commitment to professional development and continual improvement 
    • Possesses strong listening and communication skills
    • Has confidence in decision making and problem solving
    • Capable in conflict resolution and diffusing situations
    • Shows adaptability in times of change and resiliency when faced with challenges or setbacks

Core Duties and Responsibilities:

    • Deliver exceptional customer service at all times. 
    • Take initiative to maintain a clean working environment. 
    • Schedule patient appointments, balancing client need with practice efficiency. 
    • Manage the patient’s medical file and ensure all paperwork is accurately completed and filed accordingly. 
    • Understand emergent issues or potential emergent issues and react accordingly. 
    • Make patient recommendations based on practice protocols and/or doctor recommendations. 
    • Mediate client concerns with compassion and empathy. 
    • Manage financial transactions including invoicing, cash handling, and end of day reporting. Must be comfortable discussing payment options and policies with clients. 
    • Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable. 
    • Perform other duties as needed and which make a positive impact on the practice and company.
Encore Vet Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status as protected by law. Employment decisions are made based upon merit, qualifications, and business needs.