Customer Service Representative- Country Squire Animal Hospital

Oregon, OH
Country Squire Animal Hospital – Support Staff /
full-time /
Country Squire Animal Hospital is looking to add a Customer Service Representative (CSR) to their team!

Our CSRs make a difference in the lives of our clients and patients. You play the starring role in every client experience, from checking patients in and out of their appointments, managing phones, and scheduling appointments while at the same time providing excellent customer service. The CSRs primary duty is making the client and their pets feel welcomed and coordinating communication between doctors and clients.

Check out our website:
We proudly partner with Encore Vet Group:

We know there are a lot of animal hospitals out there, so why choose us? 

A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

What will you do? 
-Deliver exceptional customer service at all times.
-Take initiative to maintain a clean working environment.
-Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
-Mediate client concerns with compassion and empathy.
-Manage financial transactions including invoicing, cash handling, and end of day reporting.
-Must be comfortable discussing payment options and policies with clients.
-Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
-Perform other duties as needed and which make a positive impact on the practice and company.
-May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

What do you have?
-High school diploma or equivalent is required.
-Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
-Experience with PetDesk is a plus!
-Previous customer service experience required, preferably in a veterinary environment.
-Shows a commitment to professional development and continual improvement.
-Possesses strong listening and communication skills.
-Has confidence in decision making and problem solving.
-Capable in conflict resolution and diffusing situations.

Our benefits package:
-Competitive salary and opportunity for growth!
-Medical, Dental, Vision & Life Insurance
-Paid parental, family, and medical leave
-Flexible scheduling
-401k with company match
-Paid time off, including a bank of PTO and floating holiday time

Interested in joining our team? Apply today!