Store Manager - Toronto Showroom

Toronto, Ontario /
Retail /
/ On-site
Endy is setting the benchmark in customer experience, and we are looking to hire a full-time Store Manager to take it to the next level in our exciting new retail experience in Toronto. This is a real opportunity to build a customer-centric company with us and become a leader in our growth. As a full-time Store Manager, you’ll represent the Endy brand on the front lines. You will be learning from our best-in-class Customer Experience in a hybrid environment. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth. 

As a Store Manager for Endy’s exciting new retail experience in Toronto, you will be responsible for leading a team of Sales Associates to provide best-in-class customer experience to our customers. You will be the front-line representative of the Endy brand and take ownership of the showroom's operations to drive sales and revenue growth. You will report to the Director of Strategic Partnerships and work collaboratively with cross-functional teams to achieve Endy's strategic goals. 

This Full-time industry-leading role, with Base Salary and Commissions, will motivate you to go above and beyond to make a difference in the lives of our customers. Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.

What You'll Do:

    • Lead and manage a team of Sales Associates and Keyholders, providing coaching and mentorship to foster a high-performance and inclusive team culture
    • Drive sales and revenue growth by identifying opportunities and developing strategies to achieve and exceed targets
    • Represent the Endy brand with best-in-class customer experience
    • Efficiently process sales orders via tablet or point of sale
    • Maintain visual merchandising standards and cleanliness of the showroom
    • Manage inventory and stock levels to ensure product availability for customers
    • Solve customer escalations or extraordinary requests
    • Analyze sales data to identify trends and opportunities for improvement, and report back to the headquarters and collaborate with cross-functional teams to ensure operational excellence, including but not limited to HR, Marketing, Logistics, and Product Development
    • Ensure compliance with Endy’s policies and procedures, and local regulations
    • Open and/or close the showroom, following established procedures and guidelines
    • Reconcile daily sales reports
    • Train and mentor new team members on Endy's products, policies, and procedures

Who You Are:

    • 3+ years of experience in a retail leadership role, preferably in a customer-centric environment
    • Experience with experiential retail is an asset
    • Comfortable lifting and moving items up to 75 lbs/34 kgs and be on your feet
    • Be available a minimum of 40 hours per week including weekends and holidays, based on business needs
    • Knowledgeable in Mac and Google Suite systems
    • Familiarity with Shopify or online store management systems is an asset
    • Empathetic and clear communicator, able to build relationships with customers and team members
    • Self-starter and needs little to no supervision, able to manage priorities and delegate effectively
    • Problem-solver who understands how to work with all types of customer personalities
    • Detail-oriented, highly organized, and able to prioritize and multi-task with a smile
    • You love sleep and are passionate about providing a great customer experience!
Don't meet every single requirement? At Endy, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles!

We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.
Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process.
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