Front Desk Assistant

Cambridge, MA
Operations /
Part-Time /
On-site
About The Engine
Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies.

About the Position
The Front Desk Assistant is a member of our Community Operations Team. This team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff.

Areas of Responsibility

    • Represent the Engine to all visitors, staff, and guests
    • Oversee and maintain a presence at the front desk of The Engine at 501 Mass Ave during scheduled business hours
    • Greet visitors warmly and ensure an efficient hand-off to their host using our guest management system
    • Monitor building badges and keys; program access to building as directed; periodically update database system to ensure accurate information
    • Provide support with event planning; reserve spaces; place and receive catering orders; set-up/breakdown furniture; work with host to ensure all preparation details are addressed
    • Maintain relationships with facilities team and applicable vendors; triage issues and place service calls; schedule routine equipment service and warranty appointments
    • Assist with monthly invoicing
    • Keep desk tidy & office supplies stocked, organized, inventoried and readily available.
    • Order supplies for events, office, and team members
    • Maintain kitchen 501 Mass Ave. through upkeep of dishwashers, coffee machines, and refrigerators, as well as restocking snacks and condiments
    • Assist the Operations Team at 750 Main St. with building walkthroughs and maintenance of conference rooms and kitchens
    • Assist in Operations Team tasks as needed

Job Requirements

    • Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed
    • Effective communication skills
    • Highly value teamwork
    • Take ownership over tasks and follow them through to completion
    • Detail-oriented and very organized, with solid time management skills
    • Independent, reliable, and willing to learn
    • Curious about tech with the capacity to learn and provide basic tech support
    • Bring a fresh perspective and new ideas for improving experience and efficiency
    • Appropriately social with fellow team members, guests, and staff
    • A High School Diploma or equivalent experience
    • Relevant professional work experience
    • Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps
    • Ability to lift 35 lbs.
$18 - $28 an hour
This is a part time role with up to 20 hours of work per week.