Operations Manager

Cambridge, MA
Operations Manager

The Engine - dedicated to helping tough tech founders build the next generation of world-changing companies - is seeking a unique person to join our Operations team and manage our internal operations and community.

The Operations Manager will oversee the day to day operations of the building and manage the Community Operations Team. The three key areas of focus for the team are Resident Experience, Building Maintenance & Operations, team and employee culture & engagement. We are an agile team, and there will frequently be opportunities to work on special projects, event management and support activities in the fund, infrastructure and network.

Key responsibilities include:
-Manage, train and develop team of 2 Community Operations associates
-Proactively manage the building operations and systems maintenance
Work with all landlord and building vendors for PM, annual checks and ad hoc maintenance needs; Work through Community Operations associate to manage daily maintenance of the space
Maintain furniture, upgrade and purchase new items as necessary
Resolve resident issues and maintain relationships with all teams during their tenure
Oversee the Resident and Building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
Prepare and Send all resident billing invoices on a monthly basis
Develop and create monthly reports for space management, revenue & expenses
Work with Head of Operations to prepare and track Space budgets
Onboard all new Engine portfolio companies and Residents in conjunction with the Community Operations, Fund and Platform teams
Prepare and execute Resident & vendor agreements and paperwork
Maintain documents for Landlord quarterly reports; communicate regularly with Landlord and MIT contacts
Onboard all new Engine team members
Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience Develop SOPs for our operations team, building management and resident communications
Plan and oversee Weekly and Monthly Communication strategy for all Residents including weekly emails to team and residents, and Town Hall meetings
Develop and oversee Resident engagement events and series through the Community Operations team
Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
Support the monthly invoicing process
Meet with prospective tenants and manage pipeline information
Welcome visitors and lead tours sharing relevant information about the Engine Model

Qualities in an ideal candidate: 
Motivated by The Engine’s mission to help tough tech entrepreneurs create game-changing companies, starting here in Cambridge
At least 4 to 5 years of experience, with some management experience
Have excellent project management skills, ability to multitask effectively
Highly detail oriented with superb organizational skills.
Creative and innovative thinker
High collaborator and team player, willing to jump into anything
Outstanding communication skills, both written and verbal
Strong ability to multi-task with results-oriented mindset
Calm individual who can operate under pressure, meet deadlines, and pivot quickly
High level of proficiency in Microsoft Office Suite applications including Word, Excel, Outlook.
Flexible, proactive and optimistic.
Be able to work autonomously, but willing to ask questions and receive feedback
Event experience is a bonus

About The Engine:
The Engine is a Cambridge, MA-based independent venture capital firm that invests in early-stage Tough Tech companies in the Boston area. It helps accelerate the path between discovery and commercialization for those tackling urgent, world-changing problems through breakthrough science and technology.

The Engine empowers founders and leaders in the Tough Tech ecosystem by giving them access to expertise and community, as well as the specialized labs, equipment, tools, and space they need to thrive. The Engine was launched by MIT in 2016.

The Engine is an equal opportunity employer, we celebrate diversity and welcome applications from diverse candidates.

How do I apply? Submit your resume and cover letter
Location: Cambridge, MA
Job Type: Full-time

Please include a cover letter, resume, and salary requirements.