IT Help Desk Specialist

Fort Collins /
Operations /
Full-time

About Us
Enlitic is shaping the next generation of diagnostic healthcare tools to help patients around the globe. Using AI and deep learning, we help Radiologists identify disease and medical issues more accurately and earlier. We believe we are addressing one of the largest social impact opportunities in healthcare with our technology deploying around the globe. Enlitic is attacking the hard, high-value challenges facing healthcare by developing solutions others are afraid to touch. We are dedicated to the development of impactful healthcare solutions.  We have been featured on TED, CNN, WSJ, NY Times, Inc, Fortune, as well as named the 5th Smartest AI Company by MIT Tech Review.

Opportunity Overview
This is an exciting opportunity for an experienced Help Desk Specialist for Enlitic. Primary responsibility is to provide technical support and resolution for desktop hardware and software issues, answer technical desktop questions, build, configure desktop devices for staff. 1st tier support for cloud and data center environments. Responsible for documenting calls/issues, tracking and reporting, escalation, overall customer satisfaction. Will work with cross functional teams to assist in ensuring a secure high-performance environment supporting our end-users and core systems. Demonstrated leadership and customer care as well as direct line reporting structures.
As a valuable contributor, you will have the unique, career-defining opportunity to contribute to changing healthcare with Enlitic’s Curie Platform.

Location
·       Fort Collins - Northern Colorado Area. REQUIRED

Education
Associates/Bachelor’s degree in Computer Science, Information Systems, or related field or relevant work experience in a related field
 
Experience:
Build, configur, setup desktop devices
-Proficiency with operating systems, including Windows and MacIntosh’s operating systems.
-Proficiency in the operation and use of personal computers, using word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, Google desktop applications ), the Internet browser, websites and e-mail systems.
-Have advanced knowledge of networking and personal computer hardware.
-At least 2 years of experience working in a Help Desk call center environment with remote desktop troubleshooting
-Customer service and software or mobile device support experience
-Ability to communicate technical information verbally to all levels of end-users
-CRM or knowledge of creating support tickets
-Server hardware, server operating systems, WAP, a big plus
 
Position Responsibilities
-Provide technical assistance and support for incoming queries and issues related to computer systems and hardware.
-Respond to queries either in person or over the phone.
-Write training manuals.
-Train computer users.
-Maintain daily performance of computer systems.
-Respond to email messages for customers lookingfor help.
Troubleshoot issues to determine nature of problem.
-Install and repair computer hardware and software.
-Set-up, configure new hardware devices
-Clean up computers.
-Run diagnostic programs to resolve problems.
-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
-Install computer peripherals for users.
-Follow up with customers to ensure issue has been resolved.
-Gain feedback from customers about computer usage.
-Run reports to determine malfunctions that continue to occur.

Benefits
Our people love working here because they are challenged by unique and difficult problems in a nimble startup environment that is backed by five plus years of success in performance.
·       Health, vision, and dental insurance
·       Company paid Short Term Disability
·       Company paid Long Term Disability
·       Company paid employee Life Insurance
·       Up to 10% 401k match 
·       Unlimited PTO
·       $180 a month health and fitness stipend

Compensation
·       Salary Range $40K to $60K depending on experience
·       Annual Bonus of 5% of base salary
·       Equity