Supervisor, Utilities
United States
Customer Operations – Utilities /
Full-Time /
Remote
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
As a Utility Supervisor you will be responsible to oversee the operations of the ResidentUtility product. You will manage a team and ensure that their daily tasks are being completed in an accurate and timely manner. You will be responsible to ensure your team is meeting monthly metrics and KPI’s, while working to improve processes. Strategically coordinating with other teams and departments to deliver the best client experience with the utility suite of products will be your key driver for success.
Responsibilities
- Personnel and Team Management: Engage with team members to discuss performance, provide coaching, and maintain team goals. Engage in the employee life cycle of team members, including hiring, training, developing, coaching, and taking disciplinary action if/when necessary. Educate and assist team members with processes, procedures, client workload, and client communication.
- Metrics, Goals, and KPI’s: Hold team members accountable for team-specific goals and metrics. Manage the team’s workload to consistently meet department metrics and KPIs. Understand and review department and company metrics and KPI’s to ensure your team is consistently meeting and/or exceeding these goals.
- Product Knowledge: Maintain expert-level knowledge of the RU products and systems. Identify and improve internal deficiencies with the Product and Development teams. Create new workflows as needed, and monitor and maintain existing workflows (Trainings, SOPs, etc). Incorporate opportunities across the department to gain efficiencies, automate processes, and mature the service offering.
- Customer Interaction: Act as the first point of contact for customer escalations related to team members or concerns over the service provided. Collaborate with Implementation Consultants, UEM Associate Directors, Utility Service Managers, Customer Success Managers, and other involved parties to ensure client needs are met.
Minimum Qualifications
- Strong sense of leadership and accountability; ability to lead, train, and develop team members
- Basic understanding of utility provider billing, legal processes, and industry best practices
- Basic understanding of general accounting practices
- Takes initiative in developing new processes and training
- Ability to deliver quality results with strict deadlines
- Ability to evaluate processes and find areas for improvement
- Excellent communication skills, both verbal and written
- Excellent problem-solving skills and attention to detail
- Self-motivated without supervision; a healthy desire to constantly succeed
- Organizational skills are needed to balance workload and team management to achieve optimal results
- Basic computer skills and experience with Office products, specifically Microsoft Excel and Google Suite
Preferred Qualifications
- 1-3 years of experience managing, leading, and coaching team members in a professional setting
- Property management or utility billing experience
$54,500 - $86,000 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
M2 - Level
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
