Insurance Customer Service Representative II

Lehi, Utah
Marketing – Resident Insure /
/ Hybrid
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Join our team at Entrata Software in Lehi, Utah, as an Insurance Customer Service Representative II (CSR II). In this role, you will leverage your intermediate knowledge of insurance processes, organizational policies, and customer service to deliver exceptional support. Apply your expertise to handle varied tasks, contribute to problem-solving, mentor junior team members, and collaborate on projects. If you're an insurance professional with a passion for delivering top-notch service and want to make a meaningful impact, we encourage you to apply.

Minimum Qualifications:

    • Bachelor's degree in a relevant field or equivalent experience OR Advanced Insurance designations (CIC, ARM, CPCU etc.)
    • Resident Insurance Producer License
    • A minimum of 4 years of experience in the insurance industry or related field.
    • Strong grasp of insurance industry practices, policies, and procedures.
    • Proficient in insurance software, customer management systems, and Microsoft Office suite.
    • Excellent problem-solving skills and analytical mindset.
    • Outstanding communication skills, both written and verbal.
    • Ability to work independently and exercise discretion within defined procedures.
    • Collaborative team player with strong interpersonal skills.
    • Demonstrated ability to provide standard professional advice.
    • Experience working on varied problems of moderate scope.

Preferred Qualifications:

    • Insurance designations such as AII, CIC
    • Previous experience mentoring or guiding junior team members.
    • Familiarity with Entrata software or similar platforms.
    • Additional certifications or training in insurance-related disciplines.
    • Proven track record of consistently exceeding customer service expectations.

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Access to the Entrata apparel store for discounted branded merchandise and apparel.

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?