Utility Billing Specialist
United States
Customer Operations – Utilities /
Full-Time /
Remote
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.
Entrata is looking for a Utility Billing Specialist to join our ResidentUtility team. This position will provide utility billing services to a portfolio of multifamily housing clients. Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner. A successful Utility Billing Specialist will maintain our high standards for timeliness and accuracy while calculating and creating utility bills for a large number of apartment communities. We’re looking for people who are detail-oriented, extremely organized, take responsibility for their work, and are always striving for continuous improvement.
*We are currently hiring in the following states for this position: Arizona, Florida, Idaho, North Carolina, Texas, Utah, and Wyoming.*
Responsibilities
- Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
- Accountable for accurate and timely monthly resident billing
- Ensure proper procedures and follow-ups are executed, according to SOP’s
- Coordinate with UEM team members to ensure timely receipt of monthly utility bills
- Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
- Provide customer support for residents with questions about utility charges
- Partner with other team members on projects and audits related to the success of the ResidentUtility service
- Assist team members, as needed, to fulfill their job duties
- Meet department metrics and KPI’s
Minimum Qualifications
- Excellent communication skills – both verbal and written
- Quick learner with the ability to adapt to a dynamic environment
- Basic computer skills and experience with Office products, specifically Microsoft Excel
- Ability to deliver quality results with strict deadlines
- Excellent problem-solving skills and attention to detail
- Self-motivated with or without supervision; a healthy desire to constantly succeed
- Organizational skills needed to balance workload to achieve optimal results
- Ability to work well with others in a team setting
Preferred Qualifications
- Property Management experience
- Utility experience
Benefits
- Medical, Dental, and Vision Benefits
- 401K with Matching
- Life Insurance
- Flexible Spending Account
- Short-term and Long-term Disability
#LI-Remote
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
