Utility Consultant
United States
Customer Operations – Utilities /
Full-Time /
Remote
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Utility Consultant plays a key role in implementing and configuring Entrata's utility solutions post-sale. This position ensures a seamless client onboarding experience by aligning software configurations with customer business needs and offering expert consultation throughout the implementation process. The role requires strong problem-solving capabilities, excellent communication skills, and collaboration with internal teams to uphold service quality, regulatory compliance, and operational efficiency.
Responsibilities will include
- Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
- Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
- Maintain subject matter expertise through platform certification and continuous learning.
- Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
- Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
- Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
- Maintain high levels of client satisfaction through clear communication and responsive support.
- Communicate regulatory updates and support client compliance adjustments.
- Configure and test software systems based on client specifications.
- Communicate with clients and internal stakeholders to understand requirements and provide solutions.
- Manage multiple implementation tasks concurrently while meeting established timelines.
- Maintain accurate documentation of configurations, communications, and issues.
Minimum Qualifications
- Bachelor’s degree or equivalent work experience.
- Minimum of 2 years of experience in software implementation, utility billing, or a related field.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Proficient in Google Suite and capable of learning new platforms quickly.
- Excellent verbal and written communication skills.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
- Strong problem-solving skills with the ability to adapt existing solutions to unique client needs.
- Demonstrated ability to work independently and as part of a collaborative team.
Preferred Qualifications
- Experience in a client-facing or consultative role preferred.
- Familiarity with the multifamily housing industry and utility regulations is a plus
$54,500 - $86,000 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
