Sr Customer Success Manager
Amsterdam
Customer Operations – Customer Success /
Full-Time /
Hybrid
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata’s Customer Success department is seeking a dynamic leader / Customer Success Manager to join our EMEA office in Amsterdam, the Netherlands. This role will have a double focus. Firstly, to manage and act as a primary point of contact (post-sales) for a select set of existing high-value European customers ensuring they are successful with the Entrata platform. Secondly, to help continue to drive the direction of the EMEA CS department, working closely with EMEA and Global Leadership on building our scalable operational blueprint for the region. Key to success are the strong relationships you will forge with EMEA team members, customers, and the many cross functional partners based in Europe and the United States.
What you will do
- Manage a portfolio of strategic customers, ensuring that their objectives and needs are met
- Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
- Create a tailored success plan, in partnership with Sales, to secure continued success and growth of your customer portfolio
- Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
- Lead and participate in cross functional meetings regarding client services and product strategy
- Support team members collaboration with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
- Travel with your respective team members to visit their customers as required
- Act a as mentor and coach new EMEA team members
- Maintain a high-level knowledge of each of the Entrata offerings and configuration options
- Offer thought leadership at industry events and customer conferences
Who you are
- Minimum 5 years Customer Success or experience within a consultative customer facing role, ideally within a SaaS or Tech based company
- Ability to think strategically, to navigate through and understand complex business goals
- Proven experience managing teams or within a team leadership capacity
- Fluent English in combination with either German, French, Spanish or Dutch at a native level
- Willingness and understanding of what it means to operate in a scale-up environment
- Knowledge of Multifamily Industry or Prop Tech solutions considered an advantage
- Ability to travel up to 20% of the time
Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
