Product Education Manager
Lehi, Utah
Customer Operations – Product Training /
Full-Time /
Hybrid
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.
Entrata’s Product Education Manager (PEM) is who we rely on to onboard and provide continued education to our customers. The PEM plays a critical role in driving the adoption of our platform. As part of our Product Education team, this role requires the ability to improve the end user’s experience and create advocacy by delivering world-class training. We need enthusiastic and creative people who can transfer knowledge and motivate our customers to retain information with fun, highly engaging, and effective training.
Responsibilities will include
- Define, create, and implement custom training programs for customers based on their specific needs.
- Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees.
- Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers.
- Concisely convey technical content to a broad range of user profiles.
- Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people.
- Operate independently to manage all aspects of curriculum development and training delivery.
- Travel up to 50% of the time domestically with the possibility of international travel.
- Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals.
- Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ
Minimum Qualifications
- 2+ years of software or sales training experience
- Excellent time management skills
- Ability to travel up to 50% domestically with the possibility of international travel
Preferred Qualifications
- Bachelor's Degree in Education, Business, Communications, or a related field
- Experience in the multi-family industry
- Understand and apply fundamental concepts of adult learning to all lessons and presentations; find fulfillment in teaching
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
