Sr. Consultant
Lehi, Utah
Customer Operations – Consulting /
Full-Time /
Hybrid
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Sr Consultant partners with customers to configure and implement Entrata’s software solutions that align with customer business processes and objectives. This role requires deep product knowledge across multiple verticals and serves as a trusted advisor in delivering enterprise-level projects. The Sr Consultant contributes to strategic customer engagements, leads portions of complex implementations, and provides mentorship to junior consultants while ensuring delivery excellence and adherence to organizational standards.
Responsibilities:
- Implement and configure Entrata’s software to meet customer requirements, ensuring alignment with industry best practices and organizational standards.
- Lead and support project execution through consultations, configuration, documentation, and effective communication with internal and external stakeholders.
- Serve as a subject matter expert across assigned product verticals by obtaining and maintaining advanced certifications and product knowledge.
- Contribute to internal process improvements, departmental initiatives, and knowledge sharing to support team and organizational success.
- Mentor and coach junior consultants, assist with training, and contribute to team development.
- Conduct research, testing, and troubleshooting of new features and functionality, sharing findings with the team.
- Support directors and managers with team training, interviewing, and project oversight.
Essential Functions:
- Lead and execute core implementation and configuration tasks for strategic and enterprise-level customers.
- Serve as a subject matter expert by maintaining advanced product certifications and applying knowledge to solve complex customer needs.
- Mentor and provide guidance to junior consultants to ensure team growth and project quality.
- Collaborate effectively with project teams and stakeholders to ensure projects are delivered within scope and on time.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
- Strong consulting and presentation skills with the ability to analyze needs and provide implementable solutions.
- Excellent verbal and written communication skills with the ability to build and maintain strategic relationships.
- Demonstrated ability to manage multiple complex projects simultaneously with strong organizational skills.
- Self-motivated, accountable, and able to work independently with minimal direction.
- Strong problem-solving skills with the ability to adapt existing approaches and develop solutions to complex challenges.
- Proficiency in adopting and leveraging technology, with the ability to learn new software platforms quickly.
Education and Experience Requirements:
- Bachelor’s degree or equivalent work experience.
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years with a Master’s degree; or equivalent experience.
- 4+ years of experience with the company’s PaaS software implementation.
- Experience in the multifamily housing industry and related business processes preferred.
$78,900 - $123,500 a year
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - P4
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
