Authentication Support Operations Manager (Sneakers)

New York, NY /
Support Operations – Authentication Support (Sneakers) /
/ Hybrid
About Entrupy
Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.

Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil. 

Entrupy’s solutions in market:
●  Entrupy Luxury Authentication
●  Entrupy Sneaker Authentication
●  Entrupy Fingerprinting


    • Coordinate daily Authentication Support Operations, ensuring organizational excellence
    • Help management implement organizational objectives, strategies, policies and tactics for authentication operations
    • Analyze business performance data for the authentication support operations team
    • Develop actionable recommendations for operational productivity, quality control and accuracy
    • Provide development, coordination and oversight of the following for the Authentication Support Operations team:
    • - Standard operations processes, policies and protocols
      - Maintaining professional relationships with team members and clients, with a commitment to quality service
      - All human resources responsibilities, including hiring, training, disciplining, terminating
    • Comfortable working for a growing global team across different time zones
    • Support the development of internal systems and knowledge repositories to improve the delivery of Entrupy Sneaker Authentication

Skills and Qualifications

    • 3-5 years experience in an Operations role in the sneakers industry
    • Prior experience authenticating sneakers
    • Proven track record of analyzing operation data and improving operating quality and efficiency
    • Experience managing a large and growing remote workforce and operating efficiently in a virtual environment
    • Strong communication skills to collaborate with various stakeholders
    • Prior experience in building operations team and ability to deal with ambiguity in fast-growing startup environment
Entrupy benefits:
- We want you to have enough time to unwind. PTO of 20 days a year that stacks. Additionally US company-wide holidays of 14 days/year.
- Health, dental, vision, all covered. A range of options across providers to choose from.
- We want you to invest in your future. 401K plan which employees can participate in
- We also offer commuter benefits (pre-tax contributions for public transport)