Authentication Support Associate- India
Bangalore
Support Operations – Authentication Support (Luxury) /
Full-time
/ Remote
About Entrupy
Entrupy is a global technology company whose mission is to protect businesses, borders and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high value physical goods.
Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces and online resellers in over 60 countries. Entrupy is growing quickly with team members based in the US, India, Japan and Brazil.
Entrupy’s solutions in market:
About the role
Entrupy Inc. is seeking a full-time Authentication Support Associate position based in Bangalore, India. The Authentication Support Associate position is a salaried position. You will be trained to authenticate all of Entrupy’s supported brands through studying Entrupy’s microscopic data and intensive brand learning. You will be responsible for accurately assessing and tagging each item to assist in the machine learning process to further train our algorithms as well as meeting and exceeding SLAs through quality and efficient processing.
Responsibilities
- Monitor real-time customer authentications of high-end luxury goods
- Ensure accuracies of internal tests pertaining to newly released brands and materials
- Initiate follow-up communication with customers on as-needed basis
Skills and qualifications
- Analytical: you must be comfortable gleaning information from large, often similar, sets of data
- Focus: you will be monitoring and analyzing large amounts of data.
- Accuracy and attention to detail are critical, as is time management
- Communication: you need to be able to communicate effectively with your colleagues working remotely and in different timezones
- Tech savvy: you will be actively utilizing internal information systems, Google Suites, Slack, Zoom and other applications
- English proficiency: since you will be interacting with colleagues in the US and customers all over the world, you need to be fluent in English (business level)
- Flexible: you may be required to work weekends, holidays, and hours outside of Entrupy’s current online hours of 10:00 AM to 7:00 PM
