Account Operations Specialist
Mexico
Enterprise – Enterprise /
Permanent Full Time /
Remote
About Us
At Envato, everything we do is about empowering creatives to thrive.
We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we’re committed to building what’s next for the future.
We’re a purpose-driven company and we’ve long embraced flexible, inclusive ways of working. We’re proud of the connected culture we’ve built across our global team. Our values: Community Spirit, Build Our Future, Embrace Diversity, Make It Happen, and Make Envato Proud, guide everything we do, shaping how we work, grow, and succeed.
You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.
About the role
Ready to be the wizard behind the curtain? We're looking for an
Account Operations Specialist to join our Enterprise team in Mexico. This isn't just about ticking boxes; it's about being the powerhouse that keeps our customer operations running smoothly, ensuring our creative clients get the support they need without a hitch.
You'll be the go-to person for all the essential back-end support, handling everything from billing and renewals to contract management and CRM hygiene. You’ll be a key part of our small, but mighty, account management team. Your work will directly impact customer satisfaction and retention, driving efficiency so our team can focus on what they do best: empowering creatives. If you’ve got a knack for making sure all the i's are dotted and t's are crossed, and you love solving problems before they even become one, this role is for you.
What you'll be doing
- Be the first line of defence for customer inquiries, responding to emails and keeping clients informed about their account status and any actions needed.
- Process orders and ensure billing information is spot on, following up with the Finance team on invoices or refunds as required.
- Help new customers get set up and activated without a hitch by coordinating with our internal teams like IT and Legal.
- Monitor renewal dates and help prepare all the necessary paperwork, from purchase orders to renewal forms.
- Act as the point of contact for urgent customer issues, escalating to the right internal teams to get things sorted quickly.
- Keep our CRM and ERP systems sparkling clean, logging all communications and actions so our team is always in the loop.
- Collaborate with various teams—Sales, Finance, Legal, and Support—to achieve shared goals and maintain seamless operations.
About you
- You've got 2-4 years of experience in a similar role, like Sales Operations or a related client-facing position.
- You understand the SaaS business model, subscription billing, and the B2B customer lifecycle like the back of your hand.
- You're a pro with CRM and ERP systems like Salesforce or NetSuite and have experience with payment platforms like Stripe or Recurly.
- Your communication skills in both English and Spanish are excellent, both in writing and speaking.
- You're a master of organisation and can manage multiple priorities.
- You thrive in a fast-paced environment and are ready to be a key player in a small but mighty team.
- Experience in the creative, media, or digital industry is a bonus, but not a deal breaker.
Life at Envato
• Flexible Working: remote-first with flexibility for you to manage work and life as you need.
• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.
• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico.
• Connection Budget: an annual budget to connect with the team IRL where and when possible.
• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.
• Home Office Allowance: contribution towards your set-up and a monthly allowance to support work from home costs.
• Wellbeing: access to a holistic assistance program that provides support in many areas of life and health.
• Volunteer Leave: 2 days per calendar year to volunteer and give back to the community.
• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.
• Christmas Bonus, Paid Holidays and Holiday Bonus: we offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus.
• Grocery tickets: we offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more.
• 5% Saving Funds (fondo de ahorro).
• Private Health Insurance (SGMM).
• Unlimited Ebooks.
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Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.
We appreciate the time you’ve taken to apply to Envato and we're committed to responding to every applicant.
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