Production Support Specialist (WAY4)
New Cairo, Cairo
Engineering – Technical Support /
Full-time /
On-site
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Envision Employment Solutions is currently looking to hire a Production Support Specialist (WAY4) for one of our partners, a multinational financial services company.
Summary:
The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform.
The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.
This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved.
The Technical Support Specialist supporting the application day to day basis and managing the changes and implementations to way4 production system as required.
Responsibilities:
- Act as point of contact for L1 support team
- Take responsibility for all issues and incidents raised to them
- Propose solutions to issues and incidents where L3 engineering support is not necessary
- Develop a deep technical understanding of the technologies used on the platform
- Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability & performance
- Have a clear understanding of the platform roadmap, including participating in development of backlog tickets.
- Support incident managers coordinating with L3 engineering support
Requirements:
- Bachelor’s Degree in Computer Science or equivalent industry experience
- 5+ Years in payment related applications support and implementation
- Trouble shooting and incident management for the card system and different integrations
- Handling the Level2 support for the Card Management System
- Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler
- Trouble shooting and coordinating with product development team
- Server monitoring and deployment of fix on Unix and Windows Servers
- Functional testing and internal users training
- Ability to clearly communicate with all stakeholders
Benefits:
- Bonus
- L&D opportunities
- Family Medical insurance
- Employee life insurance
- Transportation
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