Account Manager

New Cairo, Cairo
Sales – Account Management /
Full-time /
On-site
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We at Envision Employment Solutions are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale!

Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.

Our Hiring Process:
1. After filling your online application, our team will review your application and if you are a fit for any of the open positions we have even if it wasn't the one you applied for, our team will reach out to you to schedule an HR Interview.
2. During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.

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Envision Employment Solutions is currently looking to hire an Account Manager for one of our partners, a multinational financial services company.

Summary:
Reporting to the Country Manager, the Account Manager is responsible for providing client management service to the company's customers in the assigned sector/ region on a regular basis.

The primary purpose of the Account Manager is to retain existing clients, drive profitability and grow the business within the assigned portfolio of client accounts.

Responsibilities:

    • Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.
    • Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
    • Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
    • Responsible for the retention of the account.
    • Serve as escalation point for account issues.
    • Maintain awareness of the company's competition.
    • Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
    • Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
    • Maintains ongoing communication with clients.
    • Initiates actions to meet clients’ needs (being pro-active).
    • Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
    • Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
    • Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
    • Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
    • Be a trusted partner supporting the relationships with the company's International customers.
    • Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
    • Provide input and participate in new product development.
    • Conduct progress meetings with relevant accounts.
    • Effectively understanding and exploiting new opportunities.
    • Managing client stakeholder expectations.
    • Client Retention Rate.
    • Client Satisfaction Index.
    • Successfully transitioning new accounts.
    • Perform other duties as requested by the company.

Requirements:

    • Bachelor’s degree from a recognized university in a relevant subject.
    • 6+ years of experience in account management in the payments industry or similar aspects of financial services. Middle East experience highly desirable.
    • Must have prior customer service experience.
    • Proven account management experience dealing with high net worth clients.
    • Cards System & Product Knowledge.
    • Excellent English language skills, French and/or Arabic highly desirable.
    • Outstanding interpersonal, leadership and team working skills.
    • Outstanding communication skills - both verbal and written.
    • Strong cultural awareness and knowledge.

Competencies:

    • Sales pipeline management
    • Negotiation skills
    • Develop and deliver client presentations
    • Lead generation
    • Growing profitable revenue streams
    • Effective decision making
    • Relationship building and management
    • Business acumen

Benefits:

    • Bonus
    • L&D opportunities
    • Family Medical insurance
    • Employee life insurance
    • Transportation
Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!