Product Design Manager

San Francisco
Design
Full-time
About Envoy

Envoy makes workplaces work better. With a focus on the details, we craft beautiful, modern software that elevates the workplace experience. Companies like Slack, Pinterest, Spotify, Nike, and American Express have worked with Envoy to welcome over 30 million visitors to more than 10,000 locations around the world. We are proudly backed by Andreessen Horowitz, Menlo Ventures, Initialized Capital, and many others.

Our mission is to challenge the status quo of workplace technology. This idea started at the front desk, where we set a new standard for visitor sign-in. Now, we’re looking around the office—to the mailroom, meeting rooms and beyond—and asking how can we make this better, too? We envision a world where technology is woven through our workplaces, all of it working together to make our time there delightful.

If this world sounds exciting, we’d love for you to help us build it.

About the role

As a design manager, you will lead the product design team. This team is responsible for the end-to-end user experience of Envoy and designing the interfaces of all our apps. You will be responsible for hiring, growing, and coaching product designers who design software that elevates the modern workplace with beautiful, modern experiences that put people first. You will collaborate with and lead the creative strategy of our product design team, provide feedback on everything from strategy to visual design, and pitch in where needed.

Envoy is defined by great design and carefully crafted user experiences. We have sustained word-of-mouth growth and strong product-market fit, which gives us a unique opportunity to focus on delighting customers in unconventional ways. We’re a small design team that values humility, self-motivation, and a willingness to learn difficult things to become stronger, more well-rounded designers. We believe that being a part of a strong design team is one of the most rewarding parts of our work.

You'll work with

Wells Riley, author of Startups, this is how design works
Jon Rundle, author of Remote work at Envoy: How we design for collaboration
Amy Devereux, creator of 365cons
Tina Xu, author of Books that shaped how I think
Katie Riley, author of How to ask good questions and level-up your user research skills
Alec Schmidt, designer of some beautiful notebooks
Jillian Smith, producer of Slack at Work and Slack Shop
Pedro Carmo, previously at Simple, Kickstarter, Teespring and more

You will

    • Develop effective, growth-centered mentor relationships with the designers on your team. 
    • Through regular 1:1s and informal interactions, collaborate with and coach designers through complex design problems, product ideation, and any interpersonal issues that arise.
    • Help set clear, realistic, action-oriented goals with each designer based on personal and professional objectives for the designers you manage. Regularly checking in on those goals, providing feedback, support and guidance, while simultaneously holding each designer accountable for what they've committed to accomplishing.
    • Consistently deliver clarity for others: whether describing a complex project with many dependencies, delivering design critique, or giving feedback in a 1:1.
    • Regularly communicate and build relationships with other managers across disciplines, balancing the needs and concerns of their design team with those of other departments.
    • Collaborate closely with other leaders to define and communicate a strategic vision and high-level objectives for the product design team.
    • Ensure team roadmaps are user-centered, data-informed, and consider the entire product ecosystem.
    • Live our core values and serve as an example to everyone on the design team.
    • Identify and organize opportunities for themselves and others on the design team to spread design thinking and enthusiasm throughout Envoy and the wider design community.
    • Regularly participate in activities across the entire recruiting process.
    • Assume ownership of various operational aspects of design such as crit, intern programs, conference budgets, outing budgets, design-owned events, and swag.
    • Take responsibility for quality across product design.
    • Collaborate with the team to establish and execute a holistic vision for how our products should look, feel and interact with each other.

You have

    • Experience in product design (ux, research, visual design).
    • Several years experience managing a team of product designers.
    • Strong verbal and written communication skills.
    • Fluency practicing Radical Candor: giving direct and actionable feedback to the people you manage. 
    • Experience managing difficult situations, developing strategies for increasing communication in order to remove friction or uncertainty.
    • Demonstrable skill in establishing and maintaining a healthy, collaborative culture within a product design team.
    • Strong skill evaluating design work and giving strong UX and visual design direction based on your design system.
    • Experience in leading performance management conversations focused on growth.

Please include

    • A link to your portfolio and (live) work you’ve done (even if it includes work done by your team)
If this kind of work sounds interesting, we'd love to hear from you! We're open to all backgrounds and levels of experience, and we believe that great people can always find a place. People do their best work when they can be themselves, so we value uniqueness. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.