Senior Product Manager

San Francisco
Product
Full-time
ABOUT ENVOY

At Envoy, we do things differently. We believe in replacing the mundane with moments that delight. This idea started at the front desk, where we swapped outdated log books for iPads and set a whole new standard for visitor management. Since then, over 20 million guests have signed in with our product at more than 6,000 offices worldwide.

And now we’re looking past the lobby, to the mailroom, meeting rooms and beyond—and asking how can we make this better, too? By challenging the status quo of workplace technology, this is the vision we’re working toward every day.

If this world sounds exciting, we'd love for you to help us build it.

ABOUT YOU

To you, the world is a set of problems. For the ones that are solved, you’re constantly asking how to solve them in a better way. For the unsolved problems, you want to know more. As a result, “why” is one of the most frequently used words in your vocabulary. Before you even consider a solution, you want to understand and clearly articulate the problem. And when devising solutions, you seek and value input from as many sources as possible and work as a servant leader in your team to create products that delight.


PRODUCT AT ENVOY

A technical PM at Envoy works with our entire product development flow–from talking with customers and internal stakeholders, to creating technical specs, to collaborating with designers and engineers to build products our customers love to use. You'll be responsible for guiding the team in determining what, how, and when we devise solutions for our customers.

For the "what", we work closely with sales, marketing, support, and customers to determine which problems we should address. This means doing customer research, market research, and product research to determine potential solutions.

The product team also determines "when" we solve user problems based on the information we've collected. Prioritizing what gets built means understanding the importance of certain problems to customers, the effort required by our engineering team, and deep knowledge of how our product is currently used.

"How" we address those problems includes collaborating with design to create optimal interactions and engineering to implement those interactions. Project management is essential, as the product team guides each feature from its concept through development, testing, and release.

You Will:

    • Create and validate feature specs that communicate goals, requirements, and technical challenges with the engineering team
    • Own the timely delivery of product releases
    • Collaborate with designers and engineers to build thoughtful products that solve customer pains
    • Guide the product team through technical challenges without sacrificing the integrity of our existing systems
    • Prioritize and maintain a constant balance between feature requests, internal goals, and bugs.
    • Communicate the product team status with the company with complete transparency

You Are:

    • Impeccably organized
    • Proactive. You look for problems and inefficiencies, and find expedient solutions to them
    • Experienced in building SaaS products and delivering them to market at scale
    • Adept at working with and empowering excellent engineering teams
    • Able to manage complex and constantly-changing engineering projects – seeing both the big picture and bringing purpose to the minutiae of the day-to-day work
    • A concise writer who can design engineering specs and collaborate with your team to get all the edge cases figured out
    • Excited and inspired by new technology and eager to incorporate it into your work
    • Passionate about good design and have a track record of prioritizing usability, surprise and delight
    • Humble – because you know you don’t have all the answers

You Have:

    • A track record for delivering powerful, usable, and compelling SaaS products to market
    • Flexibility and eagerness to manage multiple projects in parallel
    • A demonstrable grasp of product design and user research
    • Expertise leading agile product development teams and achieving goals
    • Strong opinions, loosely held
    • Analytical abilities that allow you to design and measure success metrics
    • The lowest ego of any product manager you know
    • At least 5 years experience in product management or related role

Bonus Points:

    • Previous experience in customer success or UX
    • Programming experience
    • You've built a side project that generates revenue
    • Experience building consumer-minded enterprise SaaS products
If this kind of work sounds interesting, we'd love to hear from you! We're open to all backgrounds and levels of experience, and we believe that great people can always find a place. People do their best work when they can be themselves, so we value uniqueness. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.