Process Trainer
Bangalore
CX – SME /
Full-time /
On-site
About Fi Money
Who we are: Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we’re a deep-tech startup that’s building a highly innovative and secure financial hub for a digital-first generation.
Why you should work with us: We are about doing the right thing always, both for our team and our users. We are a positive, transparent and inclusive community, celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’.
What the role will be accountable for:
Understanding the products deeply along with the product managers
Revisiting existing training content across products
Creating new training content wherever required
Creating a training evaluation framework
Creating a quarterly training plan across products
Training the CX team on respective product content as per the training plan
Conducting refresher trainings as per the quarterly training plan
Key requirements for the role:
Minimum 2 years of experience in the training domain, preferably in a Fintech
Team Player, will have to work very closely with TLs for training calendar & adherence
Approaches CX from a customer oriented mindset
Expertise in training tools will be an added advantage
Selection process & timelines :
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements.
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
