VKYC- Auditor

Bangalore
Operations – Risk Operations /
Consultant /
On-site
What is this role about :
You will be part of the very first Quality Assurance team for " Video Based Customer Identification process (V-CIP) of Fi Capital and you will play a crucial role in ensuring the accuracy, compliance, and quality of customer identification process of our lending program.

Responsibilities:

    • Conduct comprehensive audits of recorded VKYC calls to ensure VKYC relationship managers have adhered to standard operating procedures (SOP) prior to approval of VKYC calls.
    • Verify and ensure every VKYC call is compliant with regulatory guidelines and internal policies, document any deviations or non-compliance issues. 
    • Assess the quality of customer interactions, document and provide detailed feedback to the VKYC team and Quality Assurance teams, highlighting areas of improvement and best practices.
    • Identify potential patterns in operational risks, such as fraud, identity theft, and suspicious activities, during VKYC calls.
    • Assist in the development and delivery of training programs for VKYC relationship managers to enhance overall performance and quality of VKYC process. 
    • Work closely with the user risk teams and other relevant departments to ensure a holistic approach to risk management and customer onboarding.
    • Stay updated on the latest VKYC technology, regulations, and industry trends to continuously improve audit processes and standards.

Apply If You Have:

    • Minimum of 4 years of experience in customer service, customer onboarding, risk management, or a similar role within the BSFI industry, preferably in a phone/video banking/telesales setup.
    • At least 1 year of experience in quality control department within BSFI industry, preferably in a phone/video banking/telesales setup.
    • Bachelor’s or Master’s degree/ diploma from a recognized institution.
    • Experience in working with Excel & SaaS platforms for quality audit and quality process.
    • Excellent communication skills in English & Hindi. Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.