Collections - Agency Manager
Bangalore
Lending – Collections Ops /
Full-time /
On-site
About Fi Money
Who we are: Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we’re a deep-tech startup that’s building a highly innovative and secure financial hub for a digital-first generation.
Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.
What we’re looking for:
1) Manage Agency Onboarding Lifecycle from scoping requirements to vendor selections, due diligence, commercial finalization to agreement
2) Own Agency SOPs and ensure compliance to RBI guidelines
3) Ensure smooth handshakes in transitions from inhouse to agency and clawbacks
4) Own and drive daily operations with agencies with regular cadences on metrics, exception handling, cx grievance redressal & coverage
5) Own and manage audit and quality framework
6) Own and drive comms and engagement strategy for all allocated customers to maximize recovery
7) Lead the product requirements charters across 3P engagements
Selection process & timelines :
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements.
Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.
We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
