Vice President, Operations, EQ Bank

Toronto
Digital Banking – Digital Banking /
Full Time /
Hybrid

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Referral Question

  • Have you been referred to us by someone that currently works at Equitable Bank? or Are you related to someone working at EQ Bank? If so, who?

Work Authorization

Decision Authority - Operations

  • Have you had direct decision-making authority in cases involving account closures, demarketing, or customer remediation due to fraud or AML concerns? If yes, please provide a brief example.

Leadership Scope

  • What is the largest team you've led, and what was the structure (e.g., number of direct reports, total team size, functions overseen)?

FI Regulated Eligibility

  • Do you have experience working in a regulated financial institution with direct oversight of fraud, AML, or risk operations?

3LoD

  • What is your experience with the Three Lines of Defense model? How have you operationalized this framework in your previous roles?

Contact Centre Oversight

  • Describe your experience managing or transforming a contact centre operation. What KPIs did you focus on, and what improvements did you drive?

Leadership & Team Development

  • How do you ensure alignment and engagement across teams when leading through change or transformation initiatives?

Demographic Survey for Equitable Bank

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary, and this information will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

  • Gender Identity:
  • Do you self-identify as an Indigenous or Aboriginal person of North America (Including First Nations, Métis, Inuit)?
  • Do you self-identify as a person with a disability?

    Visible Minority Persons - People experience disabilities in different ways, visible and invisible. Examples include (but are not limited to): • Acquired brain injury • ADHD • Autism spectrum disorder • Chronic health disability (e.g. Crohn’s disease, epilepsy, asthma, diabetes, HIV/AIDS, cancer, etc.) • Coordination/dexterity disability (e.g. arthritis, cerebral palsy, cystic fibrosis, multiple sclerosis) • Developmental impairment • Eating disorder • Hearing impairment • Learning disability (dyslexia, dyscalculia) • Mental health disability (e.g. chronic depression, anxiety disorder, bipolar disorder, etc.) • Mobility impairment • Speech impairment • Vision impairment (not correctable by glasses or contact lenses)

  • Do you self-identify as a racialized person?

    Racialized persons - For the purposes of employment equity, members of such groups in Canada are persons other than Indigenous or Aboriginal People, who are non-Caucasian in race or non-white in colour, regardless of place of birth or citizenship. This includes (but is not limited to): • Black (including African, Caribbean, North American etc.) • Latin American/Hispanic (including Indigenous persons from Central and South America) • East Asian (e.g., Chinese, Japanese, Korean) • South Asian (e.g., Indian, Pakistani, Sri Lankan, etc.) • Southeast Asian (e.g.Filipino, Laotian, Vietnamese, etc.) • Middle Eastern (e.g., Syrian, Afghani, Iranian, etc.) • Persons of Mixed Origin (e.g., with one parent in one of the visible minority groups listed above)


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