Lead Product Manager, Fraud
Toronto
Digital Banking – Digital Banking /
Full Time /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Equitable Interview
As we continue to scale our team, candidates selected for our comprehensive interview process may be considered for a different level — either higher or lower — based on their interview performance. This equitable hiring approach allows us to ensure that talented individuals from a variety of industries are set up for long-term success within EQB’s dynamic, growing environment. Our goal is to support candidates in building lasting careers, rather than relying solely on perceived experience. The hiring committee will thoughtfully assess each candidate’s skills and potential, and adjust the level of the role as needed to create the best possible fit.
Purpose of Job
Reporting to the Senior Director of Product, Digital Banking, the Lead Product Manager will take full ownership of the strategy, vision, and execution of our capabilities in fraud detection, mitigation, and AML. This role requires independent leadership in shaping product direction, driving cross-functional alignment, and delivering innovative solutions that support business growth and exceptional customer experiences. The Lead Product Manager will mentor and influence teams across Product, Engineering, and Design to execute high-impact initiatives aligned with the bank’s strategic objectives.
This is a critical area of investment as we scale, and the role is high-impact—focused on keeping our customers safe, our operations efficient, and our approach future-ready.
You’ll lead strategy and execution across fraud mitigation, detection, case management, and automation—partnering deeply with Engineering, Risk, Fraud Operations, and Data Science. The ideal candidate has strong product instincts and technical orientation, experience in fraud or AML, comfort working with machine learning systems, and high curiosity around AI.
This role is well-suited to an experienced Lead PM, or a high-performing Senior PM ready to take on broader scope and leadership over time. There’s strong growth potential here—to shape product thinking across servicing and risk, and eventually step into a Group Product Manager role as we scale.
Let's talk about the main activities:
- Own and Drive Product Strategy: Define and execute the strategic vision and roadmap for Core banking products, ensuring alignment with business goals and customer needs.
- End-to-End Product Ownership: Lead the entire product lifecycle—from discovery to delivery and optimization—ensuring measurable business outcomes.
- Strategic Influence: Collaborate with senior leadership to prioritize initiatives that drive customer engagement, deposit growth, and operational efficiency.
- Cross-Functional Leadership: Serve as the key decision-maker for product initiatives, leading alignment between Engineering, Design, Operations, Compliance, and Marketing.
- Market Leadership: Identify market opportunities through competitive analysis, customer feedback, and industry trends to inform product innovation.
- Advanced Product Roadmapping: Develop and maintain a strategic, theme-based product roadmap that balances near-term deliverables with long-term vision.
- Data-Driven Decision Making: Leverage data and customer insights to make informed product decisions and measure product success.
- Stakeholder Influence: Effectively influence senior stakeholders and cross-functional teams without direct authority to gain buy-in for product initiatives.
- Mentorship (Without Direct Reports): Act as a thought leader and mentor within the product team, guiding Product Managers in best practices and strategic thinking.
Let's talk about you:
- Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
- MBA or other graduate degree a plus and/or
- 6+ years of product management experience, ideally in Fintech or Digital Banking
- Experience in fraud, AML, risk, or security product domains
- Strong understanding of machine learning systems, especially for real-time detection or anomaly scoring
- Experience with platforms like ThreatMetrix, DataVisor, Okta, or similar
- Experience with deposits/payments/account management/onboarding
- Familiar with Canadian Banking products High-interest savings account/registered products/ GICs/ Payment solutions (AFT/eTransfer/Bill payments)
- Understanding of APIs and integration between backend and frontend
- Basic understanding of cybersecurity principles
- Payments and fintech knowledge (New payment infrastructure like RTR/Interac Instant)
- Experience in working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams
- Comfortable collaborating with data science and engineering teams—able to bridge technical and business conversations
- Understanding of workplace collaboration tools to achieve efficiency
- Proven track record of delivering customer-facing service enhancements on a large scale
- Familiarity with user experience & design principles, specifically for digital interactions
- Strong attention to detail
- Proven ability to initiate and execute projects
- Good verbal and written communication skills
- Project management experience
- Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment
- Deep passion in first class customer experiences, innovation and delivering software
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
- Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
- Experience in a technology company or top-tier technology consulting firm
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
