Design Lead ( 12 Month Contract)
Toronto
Digital Banking – Digital Banking /
CON-Long /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work
As Creative Lead, you will create a holistic design strategy for our customers’ end-to-end journey in Digital Banking, including both online and mobile banking. You will provide an integrated design vision across projects based on incomplete or evolving requirements and provide guidance to our business and product stakeholders on how to turn concepts to life.
This is a hands-on role where you will use your deep design experience in an agile software development environment in collaboration with other world-class Product, Customer Experience, Marketing and Tech professionals. You will mentor and support product and visual designers on how to articulate our value and goals into an actionable design strategy, by exploring ideas and creating visual treatments.
The core parts of your role would be to:
- Help establish engagement strategy and growth vision
- Translate Brand philosophy into delightful visual brand moments (celebration, app splash, wait times, task completion)
- Reimagine visual language across multiple product journeys (account opening, moving money, managing account, and loyalty program)
- Ideate with product and design teams to approach customer challenges in innovative ways and challenge the status quo in online and mobile banking
- Foster creative collaboration with Product and Marketing teams
- Create prototypes, storyboards and sketches and ultimately high and low fidelity visual design for web and mobile app
Let’s Talk About You
- Post-secondary education
- 7+ years experience creating the vision of software products and translating to design deliverables
- Finely tuned empathy and conceptual thinking to enable high emotional resonance with human-centred methodology
- Ability to create prototypes and materials needed to bring experiences to life
- Experience presenting high and low fidelity concepts to senior leadership, articulate thought process and create excitement along customer journey
- Strong tendency to collaboration and welcoming of constructive criticism
- Passion for creating products that have value and help people succeed
- Tools: Figma (primary tool), Protopie (Motion/animation); Open to others for specific needs
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
