Senior Product Manager - Mortgage Renewals
Toronto
Product - Retail Lending Transformation – Product - Retail Lending Transformation /
Full Time /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
We're looking for a Senior Product Manager to focus on Mortgage Renewals to evolve and transform how we for devise strategies and launch initiatives to drive maximum customer retention. In this role you will create delightful customer experiences balancing return on equity requirements and risk reward trade-offs. You will report to the Senior Director, Retail Lending Transformation, Single Family Residential, and work alongside senior management.
About The Work
- Recommend strategies and initiatives to senior leaders that will drive better retention and delightful customer experiences for our single-family residential mortgage business.
- Participate in and influence the upgrade of new and existing strategies, programs, and initiatives by researching relevant data and developing proposals and recommendations.
- Ensure the insights of the Renewals leadership team are captured and operational readiness is clear prior to any launch.
- Engage with relevant internal stakeholders such as: Legal, Compliance, Risk, Credit, Mortgage Services, and other teams, to proactively ensure that new and existing initiatives are fully compliant with internal and external policies.
- Research market activities to (1) ensure timely and comprehensive knowledge of target market and key customers is reflected in engagement plans; (2) identify and construct detailed proposed revenues for new opportunities; and (3) conduct assessments of strategies of key competitors and market dynamics on an ongoing basis to maintain a robust market analysis framework is in place to inform key decisions of the unit.
- Lead and support the execution of strategic initiatives.
- Evaluate the effectiveness of any implemented strategies, initiatives, or tactics, by interpreting results and research and make recommendations based on key learning.
- Lead the review and assessment of pricing strategies and impact of decisions on acquisition and retention of clients; lead future forecast and budget requirements as they pertain to retention rates and margin and liaise with business, finance, and treasury partners to align on budget projects.
- Own the ROE calculator as it pertains to the Renewals business, including ongoing review and assessment of key assumptions inherent in the calculator to ensure appropriateness.
- Manage and review competitive analysis on a quarterly basis or on ad hoc basis.
- Managing various vendor relationships.
- Identify and manage business activities (operating model, training, communications, etc.) required to support initiatives.
- Facilitate problem solving on a day-to-day basis as required, working closely with development on implementation challenges.
About You
- 10+ years of Financial Institution experience in mortgage lending, product management, and/or mortgage sales, broker sales.
- Deep passion in first class customer experiences.
- Understanding of Canadian banking regulatory context.
- Proven ability to initiate and execute projects.
- Product management and product development.
- Influencing senior executive decisions.
- Enthusiastic, thorough, inclusive, and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
- Understanding of workplace collaboration tools (Microsoft Office, JIRA, and others) to achieve efficiency.
- Strong attention to detail.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
