Manager, Technology Quality Assurance (QA)
Toronto
Digital Banking & Channel Tech – Digital Banking & Channel Technology /
Full Time /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
Purpose of Job
As a Manager of a Quality Engineering POD, the incumbent will hold a pivotal role in driving excellence and innovation in software testing practices across the Digital Banking pilar. Your primary responsibility will be to establish presence and lead a centralized hub of expertise (8+ QAs), resources, and best practices to elevate the quality of software testing efforts and outcomes. You will work closely with cross-functional teams/PODs to define, implement, maintain and train Quality Engineers, to continuously improve testing strategies, methodologies, and processes.
Based on experience and portfolio needs, the Manager, Quality Engineer will also include people management responsibilities. The Manager will be required to functionally manage their resources and also hire, coach, and develop their direct reports.
Challenges:
- Main Activities:
- People Management Responsibilities (20%)
- Leadership: Provide leadership to the Quality Engineering Enablement POD and cross functional PODs, inspiring a culture of collaboration, excellence, and continuous improvement.
- Training & Development: Develop and deliver training programs, workshops, and mentoring sessions to enhance the skills and competencies of Quality Engineers. Focus should also be placed on coaching and developing the QA enablement POD team members.
- Quality Assurance Responsibilities (80%)
- Strategy Development: Assist in delivering the strategic direction and roadmap of the Quality Engineering Enablement POD, aligning it with organizational goals and priorities.
- Knowledge Management: Establish mechanisms for capturing, documenting, and sharing testing knowledge, experiences, and best practices across the Digital Banking pilar.
- Process Standardization: Standardize testing processes, methodologies, and tools to ensure consistency, efficiency, and effectiveness across PODs.
- Quality Assurance: Implement quality assurance measures and metrics to assess the effectiveness and maturity of testing practices and drive continuous improvement, from Initiation to the Transcend state.
- Innovation and Research: Stay abreast of emerging trends, technologies, and industry best practices in software testing, and lead initiatives to innovate and experiment with new approaches.
- Stakeholder Engagement: Collaborate with key stakeholders, including senior leadership and cross-functional PODs, to understand their needs and requirements and ensure alignment with QA Enablement objectives.
- Performance Measurement: Define key performance indicators (KPIs) and metrics to measure the impact and effectiveness of the QA Enablement POD initiatives and activities.
- Change Management: Champion a culture of change and transformation, facilitating the adoption of new testing methodologies, tools, and practices across the Digital Banking pilar.
You have
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Have 10+ years of experience in software development testing
- Have 5+ years of expertise in testing methodologies, tools, and practices with advanced automation in API and UI environments
- Have 3+ years of proven people management experience (managing team sizes ranging from 5 – 10+ QA engineers on/off shores)
- Preferred working experience in an Enterprise Banking or Established FinTech
- Preferred certifications such as ISTQB, CSTE, or equivalent
- Strong strategic thinking and planning skills, with the ability to execute the vision of the QA Enablement POD.
- Excellent communication, interpersonal, and influencing skills, with the ability to engage and inspire stakeholders at all levels.
- Experience in agile methodology and change management, driving organizational change and adoption of new practices.
- Demonstrated ability to lead and develop high-performing teams in a dynamic and fast-paced environment.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
