Manager, Change Management
Toronto
Risk – Risk /
Full Time /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
The Work:
The Manager, Change Management supports the development and ongoing execution of a strong operational risk management program across Equitable Bank, and provides independent oversight and effective challenge (as the second line of defense) to ensure the Bank operates within its established operational risk appetite.
We are seeking a skilled Operational Risk practitioner with expertise in change management to join our dynamic team. The ideal candidate will be responsible for change management oversight including assessing, managing, and mitigating operational risks, ensuring that Equitable Bank remains resilient and adaptable in a rapidly evolving business landscape.
The Core Responsibilities of the Job
- Support the enhancement, implementation and management of various risk identification tools such as the New Initiative Risk Assessment (NIRA)
- Contribute to operational risk management initiatives related to OSFI E21 Operational Resilience and Operational Risk Management and B10 Third Party Risk Management
- Facilitate engagement of stakeholders and support project management deliverables to drive successful adoption of the change
- Identify potential operational risks associated with proposed changes, conducting risk assessments and impact analyses to inform decision-making processes.
- Provide support to management in executing deliverables on highly complex projects
- Support the development and implementation of robust risk mitigation strategies and controls to minimize the impact of change-related risks on business operations and objectives.
- Contribute to reviews and updates to operational risk related policies, procedures, and best practices aligned with industry standards and regulatory requirements
- Support activities related to the business continuity management (BCM) program including plan reviews and reporting
- Coordinate disaster recovery business unit testing activities including review of test plans, results and communications
- Support the third party reviews for material third parties in collaboration with Procurement and other subject matter areas as required.
- Contribute to the development, administration and maintenance of the Bank’s third party risk management tools, ensuring risk data populated is timely, accurate and consistently applied.
Let's Talk About You!
- 3-5 years of experience in an operational risk and/or information technology risk oversight role, in a financial institution
- 3+ years experience in project management, using Agile and waterfall methodologies is an asset
- Undergraduate degree in finance, economics, business administration, or technology
- Professional designations related to project/change management, (PMP, PROSCI or equivalent, CSM) is an asset
- Basic knowledge of risk management, compliance matters, and corporate governance.
- Strong analytical and quantitative skills and problem solving abilities. Strong attention to detail.
- Strong written and verbal communication skills including the ability to facilitate meetings and present status updates and moderately complex information
- Good organizational, project and time management skills to efficiently deliver concurrent projects with competing priorities.
- Knowledge of online tools such as Confluence, JIRA and DevOps is an asset
- Ability to create quality PowerPoint presentations to conceptualize ideas and strategies, create tracking spreadsheets. Ability to create and update PowerBI dashboard reports is an asset.
- Able to work in in ambiguous situations with changing regulatory requirements
- Proven delivery track record in both business and IT, given our challenger bank orientation
- Ability to manage multiple project engagements simultaneously among multiple stakeholders
- Demonstrated ability to work independently and lead/influence others to achieve goals, while remaining open to learn and be coached
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
