Senior Product Manager - Payments
Toronto
Digital Banking – Digital Banking /
Full Time /
Hybrid
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Equitable Interview
As we continue to scale our team, candidates selected for our comprehensive interview process may be considered for a different level — either higher or lower — based on their interview performance. This equitable hiring approach allows us to ensure that talented individuals from a variety of industries are set up for long-term success within EQB’s dynamic, growing environment. Our goal is to support candidates in building lasting careers, rather than relying solely on perceived experience. The hiring committee will thoughtfully assess each candidate’s skills and potential, and adjust the level of the role as needed to create the best possible fit.
Purpose of the role
We're growing! And we're looking for a Senior Product Manager to work alongside our design and engineering teams. We're looking for someone to lead the development of our payments products to ensure our customers have access to cutting edge payment and money transfer products.
About You
- 2+ years as a product manager
- Experience working on payments or money transfer products
- Proven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K users
- Experience at a fintech or Canadian financial institution is a plus
- Proven record of delivering projects with 10+ person team on-time and on-schedule
- Familiarity with the website and mobile app development process
- Comfort working with technical teams
- Experience building full year product strategies for large engineering teams
- Proven track record with examples of managing, mentoring and training up direct reports
- Strong attention to detail
- Good verbal and written communication skills
- Strong ability to translate the abstract/theory into concrete communications
- Relationship management, coaching and communication skills
- Ability to work at many levels within and across the organization
- Innovative thinker – looks for new, sometimes unconventional approaches to achieving goals
- Adaptive – adjusts and maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and able to lead the team through change
About The Work
- In close collaboration with the engineering and design leads, define and drive the product strategy and roadmap for our payments and money transfer products, aligning with business goals and customer needs
- Defining product requirements, user stories, and acceptance criteria, ensuring clear and effective communication to development teams.
- Scoping use cases with technology in order to define the sequencing and prioritization of execution of product delivery
- Identify key features, functionalities, and enhancements to improve the AI and chatbot products, maximizing customer satisfaction and business impact.
- Leading the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality outputs.
- Collaborating with cross-functional teams, including engineering, data science, design, and UX, to prioritize and execute product initiatives.
- Conducting user testing, A/B testing, and data analysis to gather insights and iterate on product features for continuous improvement.
- Staying up-to-date with the latest advancements in payments technologies, money transfer rails and the payments industry offerings.
- Understanding the capabilities and limitations of payment technologies and apply this knowledge to drive product innovation.
- Driving Digital payments and money transfer projects with internal groups and vendors
- Working with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experience
- Working with the contact centre to ensure smooth operations and low deflected call volume
- Managing various vendor relationships, particularly in regards to APIs and integrations
- Working with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers
#INDP
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
