Payments Specialist

London, UK /
Operations /
Full-Time / Permanent
Over the last 14 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products.

From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service

 
About us

Over the last 14 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
 
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Payments Specialist to join our team.
 
With our headquarters in London and Chester, the Equals Group comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.
As a business, we seek to hire talent that ensures different views and backgrounds are represented within the Group and actively encourage individuals with diverse backgrounds and experience to apply.

About the role

As a Payments Specialist at Equals Group you will be working as part of a dedicated team to help support the international payment services that we provide to our customers. The role will involve ensuring all customer funds are promptly and accurately reconciled and processed through the various banks and counterparties that the group works with, as well as supporting the various customer facing teams internally within the business.
 
 About you

We believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.


Responsibilities

    • Regular bank reconciliation/Posting bank transactions
    • Processing payments through various banking systems
    • Processing remittance advices
    • Reviewing unpaid transactions
    • Handling under/overpayments
    • Handling payment queries and corresponding with banks
    • Updating internal system payment statuses
    • Setting up new payment details
    • Verifying payment information with clients/staff
    • Monitoring various support inboxes
    • Dealing with payment requests
    • Providing administrative support to the team

Essential Skills

    • Attention to detail and an understanding of risk
    • Knowledge and practical experience of MS Office (Word, Excel and Outlook)
    • Good organisational and time management skills
    • Excellent telephone manner
    • Good communication and interpersonal skills
    • The ability to work as part of a team
    • Numeracy and literacy skills
    • Practical experience of MS Office (Word, Excel and Outlook)

Desirable Skills

    • Previous relevant experience in a payments role / financial services environment
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.