Payment Specialist

London, UK /
Operations /
Full-Time / Permanent
/ Hybrid
Over the last 16 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products.

From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service.

We are looking for someone to join our fast-growing business as a Payments Specialist to support the existing team in London. The successful candidate will join a team responsible for the reconciliation and processing of all international payments, assist with payments related queries and dealer support. Please see further details for a more detailed overview of the key responsibilities.

Shift Pattern

    • 40 hours per week with a 1 hour unpaid lunch break
    • Monday to Friday, 08:30am - 17:30pm

Role Mission

    • To ensure all customer funds are accurately reconciled to a customers order in a timely manner whilst within company policy and procedures.
    • To ensure all customer payments are processed in a timely manner through the various banks and counterparties the Group work with
    • To ensure all customer and dealer queries are dealt with in a timely manner and provider general support to the rest of the business

Accountabilities and Responsibilities

    • Regular bank reconciliation / Posting bank transactions
    • Processing payments through various banking systems
    • Processing remittance advices
    • Reviewing unpaid transactions
    • Dealing with under/overpayments
    • Dealing with payment queries and corresponding with banks
    • Updating internal systems with payment statuses
    • Setting up new payment details
    • Verifying payment information with clients/staff
    • Monitoring various support inboxes
    • Dealing with payment requests
    • Providing administrative support to the team

Skills & Abilities

    • Attention to detail and an understanding of risk
    • Knowledge and practical experience of MS Office (Word, Excel and Outlook)
    • Good organisational and time management skills
    • Excellent telephone manner
    • Good communication and interpersonal skills
    • The ability to work as part of a team
    • Numeracy and literacy skills


    • Practical experience of MS Office (Word, Excel and Outlook)

Nice to Have

    • Previous relevant experience in a payments role / financial services environment
We believe that certain skills are essential in order to be successful in this role and these are detailed above. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you
Our investment in you

We aim to be a people-first business. We welcome people into the Equals group and desire to grow and develop our talented teams.
Our people are part of one group; we believe in teamwork and celebrating our successes. We strive to embrace our values of ‘Succeed Together’, ‘Be the Customer, ‘Make it Happen’ and ‘Go Beyond’.
We believe in empowering conversations; that’s why we’ve invested in our managers and teams to ensure we bring out the best in each other. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.
You will join an environment that encourages learning and knowledge sharing. Our managers and leaders will guide you to realise your drivers and promote your motivating career plan.
When you join the Equals Group, we help you get more out of your career, to get more out of life.
In-house benefits

●      A competitive salary benchmarked against a peer group.
●      25 days holiday per year + your birthday off
●      Bupa Private Healthcare
●      Bupa Mental Health Services & EAP
●      Opportunities for progression, development and learning new skills.
●      Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
●      Interbank currency rates on travel money and international transfers.
●      A flexible working environment
●     Cycle to Work Scheme
●      Enhanced Maternity & Paternity pay
●      Season Ticket Loans
●      x3 Annual Salary Life Assurance
●      A flexible working environment

We operate a hybrid working arrangement where possible, which means that for some roles you will be able to work remotely for some days of the week. However, we still want employees to collaborate in person at both our London and Chester offices, and therefore, candidates will need to still be a comfortable commuting distance from either location for the days you are required to work from or come into the office.