Admissions Operations Coordinator (EST)
Remote United States
Admissions – Admissions /
Full-Time /
Remote
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role:
Reporting to the Admissions Operations Manager, the Admissions Operations Coordinator to assist with providing seamless, high-quality care to patients enrolled in the Equip eating disorder program. The ideal candidate will be an excellent communicator, able to work closely and effectively with multiple members of the clinical care team, and build rapport with outside medical and clinical providers. This is a remote position with flexible hours from home.
Responsibilities:
- Manage the medical record inquiries needed by the Admissions Team
- Collect outside medical records and verifies the records meet pre-admission requirements
- Send faxes, emails, and place phone calls to outside providers and manage the medical record collection process in a timely manner
- Enter patient information and data into EMR and Admissions Database
- Work with the Admissions and Operations team to build relationships with outside providers
- Serve as a resource for an introduction to Equip programming
- Contact outside providers to inform them of patient care and Equip policies
Job requirements:
- Bilingual, fluent in English and Spanish
- Must be comfortable taking 20 calls a day to medical offices, hospitals, and medical professionals
- Certified Medical Assistant preferred
- 2+ years of experience with working with medical and clinical providers
- Highly organized, skilled administrator
- Strong communicator with a high level of confidentiality
- Skilled at navigating electronic medical records
- Ability and willingness to pivot to other potential tasks
- Enthusiastic, strong team player a must
- East Coast Hours 8:00 am - 5:00 pm
Bonus if you have the following:
- Passion for mental health and eating disorder treatment and expanding access to treatment
- Healthcare Background
- Sales Background
- Tech Savvy
Compensation and Benefits:
Equip offers competitive compensation and benefits programs as well as, career development opportunities, and exciting team retreats to ensure community and connection. The Talent Acquisition team will provide candidates with our benefit guide and share compensation information beyond posted bands. Below we have highlighted a list of some of our most popular benefits.
Short and long term incentives, including yearly bonus potential
Remote work from home
Flexible PTO & Leave programs
Health, dental, and vision insurance
Wellness and reproductive care programs
401k retirement savings plan
Home office set-up stipend
Student Loan Repayment (If Applicable)
Professional development stipend (If Applicable)
Co-working monthly stipend (If Applicable)
Equal Employment Opportunity:
At Equip, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sexual orientation, gender identity, gender expression, familial status, age, weight, disability and/or any other legally protected classification protected by federal, state, or local law.
