BATH ATTENDANT - PART TIME (6 Month position)
Big Sur, California
GUEST OPERATIONS – Healing Arts /
Part-time /
On-site
At Esalen, we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 60 years ago, Esalen co-founders imagined a place inspired by Abraham Maslow’s psychology of peak experiences and Aldous Huxley’s belief in “human potentialities”, the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society.
Esalen isn’t just a place to work, it’s an invitation to help change the world.
OVERVIEW
- This role plays an integral part in supporting Esalen Institute’s mission by ensuring our baths facilitate a transformative experience for our workshop participants, day guests, faculty, and staff. You will be expected to perform a variety of duties supporting the guests' experience in-person, through email, and by phone as well as assess day to day inventory needs for a seamless workflow among the massage and other healing arts practitioners.
KEY RESPONSIBILITIES
- Assist in scheduling guest sessions and collecting payments using Mindbody software, clearly communicating all pertinent details and policies
- Answer phone calls and return voicemails for all client inquiries
- Respond to emails for massage@esalen.org throughout the workday
- Daily cross checking of appointments in Mindbody to check for errors and send out confirmation emails
- Appropriately deposit gratuity envelopes into the lock box
- Pick-up and deliver inventory weekly from the Cabins loading dock to the closet/office
- Deliver linen weekly to Healing Arts workspaces
- Welcome and orient all guests to the Baths space, providing tours when needed
- Conduct walkthroughs of the Baths to ensure appropriate etiquette and cleanliness throughout the day
- Assist the Massage Practitioners with any client needs such as checking clients in, reschedules, and relaying late client arrivals
- Give cart rides to guests with mobility needs as needed
- Communicate with the Front Office/Guest Services and Reservations teams as needed to coordinate guests’ scheduling changes, feedback, and other needs
- Have an eye for equipment maintenance, input Wrike requests when needed and track status
- Organization and maintenance of inventory
- Communicate with Managers daily for support and shift notes
- Carry and use a radio when you leave the Baths space for errands
- Respond to all Baths emergency situations, elevate to MOD as needed, and fill out and submit an incident report to Healing Arts Managers
QUALIFICATIONS
- Ability to meet the demands of up to a 29-hour a week work schedule and have a flexible schedule (primarily Tuesday through Friday, with the potential for some weekends if coverage is needed)
- Ability to commute to Esalen Institute - this is a part-time role that does not come with housing
- Strong customer service skills, with the ability to be proactive and anticipate needs before they arise
- Ability to use effective communication
- Reliable and timely attendance – this position works on-site
- Ability to work well alone as well as with a diverse team
- Be organized and efficient while working in a small space
- Experience using G Suite, specifically of Gmail, Google Drive, Sheets, Docs, and Calendar; E
- experience with booking software such as Mindbody is a plus.
- Ability to safely lift up to 30 pounds and handle physical labor involving lifting, bending carrying linen stock, loading and unloading laundry
- CPR and first aid certification is a plus
FLEXIBILITY
- Esalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind, this job description is not intended to cover or contain an all-encompassing listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalen’s and your team’s needs.
PHYSICAL REQUIREMENTS
- While performing the duties of this job: the employee must be able to work in a physically demanding environment; maneuver on uneven ground; stand for long periods of time; regularly lift and carry bags and bundles up to 30 pounds; lift, bend, carry, load and unload laundry in and out of the cart.
COMPENSATION
- The pay for this position is commensurate with experience. In alignment with Esalen’s mission in advancing human potential, staff are encouraged to engage in a wide range of personal and professional development programs designed by Esalen faculty and staff.
$16.50 - $20 an hour
Esalen Institute is an Equal Opportunity Employer.
