Support Engineer

New York City, NY, US /
Engineering – Engineering /
Employee-Full Time
Founded in 2014, Even Financial is a B2B fintech company that is transforming the way financial institutions find and connect with consumers. As the leading search, comparison, and recommendation engine for financial services, Even seamlessly bridges financial institutions (including American Express, Goldman Sachs, and SoFi) and channel partners (such as TransUnion and The Penny Hoarder) via its simple yet robust API. Even turns any consumer touchpoint into an ROI-driven, fully customizable, programmatic acquisition source with full compliance and security at scale. Even’s investors are leading financial services firms and VCs, including American Express Ventures, Canaan Partners, Citi Ventures, F-Prime Capital (Fidelity), Greatpoint Ventures, Goldman Sachs, LendingClub, and MassMutual Ventures. Even placed in the Top 50 of the 2020 Deloitte Technology Fast 500, awarded to the fastest growing tech companies in the world, and has originated over $3B in credit to date. 

We’re looking for a support engineer to work with our Partner Solutions team and Engineering teams to be the technical point person with our partners.

Day to Day:

    • Be the customer-facing tech representative of Even for new and existing partners
    • Handle or triage support requests from customers and escalate appropriately
    • Be the voice of the customer and craft initiatives with Product and Engineering that support our overall strategy
    • Manage partner implementations from discovery to launch
    • Improve documentation surrounding onboarding and ongoing support based on support requests

You may be a fit if you have:

    • 3+ years of technical support in SaaS or related company
    • 3+ years in client communications with enterprise customers
    • Experience with Google Suite, Jira/Confluence, Github, and Slack
    • Basic javascript experience
    • Desire to work with clients via on-sites and other channels

Nice to haves:

    • BS degree in relevant field
    • Advanced javascript experience
    • Ability to debug an error on a webpage
Full time employees are eligible for the following benefits:
Comprehensive medical/dental/vision packages + life and disability insurance
401K retirement plans
Stock options
Company paid holidays
Unlimited paid time off (PTO)
A subsidized gym membership with ClassPass

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.