Renewal Specialist
Hungary
Sales & Marketing – Global Account Management /
Full Time /
Remote
Everbridge is a global SaaS leader in critical communications and enterprise safety, and we’re growing fast. We’re looking for a Renewal Specialist to join our Hungary-based remote team and help us keep our customers happy, supported, and coming back year after year.
This role is all about owning the renewal process for our US-based customers — you’ll be the one making sure renewals are smooth, timely, and successful, playing a key role in our 95%+ customer retention goal.
Please note: the working hours for this position are aligned with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday.
What you'll do:
- Take full ownership of renewals, from preparing quotes to closing deals.
- Build strong relationships with customers and guide them through the renewal journey.
- Partner with Account Managers and teams across Marketing, Implementation, Finance, and Legal.
- Spot opportunities to improve processes, campaigns, and customer health checks.
- Keep everything on track in Salesforce while analyzing renewal performance.
What you'll bring
- Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
- Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
- Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
- Proven track record of increasing revenues within existing accounts is a plus.
- Ability to collaborate with multiple stakeholders.
- Good attention to detail with proven organizational and administrative skills.
- Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
- Proficient in the latest versions of Microsoft Office products.
- Excellent verbal and written communication skills.
- Experience with Salesforce.com is a plus.
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Comprehensive healthcare coverage to ensure your well-being.
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· Cafeteria plan
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
