City Manager Paris

Paris /
Market France – Operations /
Full time - Temporary
Who we are 🌍🛒

Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups. Our mission is to help people achieve peace of mind by simplifying the grocery shopping experience.

We are supported by world-class investors, raising $100 million in Series C in 2021 led by Verlinvest, with participation from LuxorDN CapitalC4 VenturesConvivavilité VenturesFITEC360 Capital PartnersInnogest and DIP.

New customers quadrupled last year as we expanded into new international markets and covered 80 cities. We achieve our growth through a culture that is collaborativetransparentdata-driven and focused on our mission.

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in Italy (with headquarters in Milan & Verona), Czech RepublicFrance and Poland. We will soon launch our business in Germany and Romania and we have many remote job opportunities in other countries as well.

Our professional challenge:

We are looking for a City Manager who will develop Everli's activities, manage a team of shoppers and ensure solid relationships with local retailers in Paris.
Typical responsibilities of the City Manager include the implementation and monitoring of Everli actions in the area of ​​competence, the organization and lead of interview sessions to recruit and select shoppers, the supervision of the entire fleet and the analysis of shops/retailers chosen by customers in different cities. In this role, you will also gather feedback and suggestions in order to improve the shopper app (for instance, new features that could be implemented, user experience issues, catalogue flaws etc).

This is a fixed term contract job opportunity of one year - after that, we will be glad to offer a permanent contract in case of positive performance.

What you will do:

    • You will manage the Shoppers recruiting and selection activities;
    • You will be responsible for Shoppers onboarding, training, development and management (contracts, kit supply, training on how to use the shopper app etc);
    • You will take care for the daily management of shoppers requests and contacts (by phone, mail, sms);
    • You will be owner of delivery supervision and trouble-shooting;
    • You will run quality control of deliveries and customer satisfaction;
    • You will work on data analysis, KPI check, problem solving on spot or recurring issues;
    • You will take critical decisions, balancing priorities and resources.

Why you should join us now:

    • You have the chance to change the life of millions of people;
    • You can rely on talented and collaborative colleagues who will both push and support you;
    • You get a competitive compensation package, including performance bonuses;
    • You receive a budget to create your own home workstation;
    • You can enjoy a work life budget to book short/medium period of accomodation in amazing places in Italy where you can work remotely, bringing with you a relative, friend or teammate;
    • You have flexible working conditions;
    • You have a 15% discount on your grocery with Everli.com.

    • You got a Bachelor or Master Degree in Economics/Engineering;
    • You have a good proficiency with Office (especially with Excel);
    • You are mothertongue/fluent in French and your English knowledge is upper intermediate (B2) or even better.
    • You developed up to 2 years of professional experience in the Operations/Logistic/Delivery field as Operations Specialist or City Manager.
    • You are resilient, able to handle stress and a problem solver, with the aptitude to break down issues and find well-fitting solutions;
    • You have a “make it happen” attitude and a strong business judgment;
    • You make decisions based on data and evidence;
    • You have good communication skills;
    • You approach things with an analytical mindset;
    • You are passionate about the start-up and scale-up world.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness! 💚