Shopper Operations Manager

Milan /
Operations HQ – Operations Support /
Full time - Remote
Who we are 🌍🛒

Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups. Our mission is to help people achieve peace of mind by simplifying the grocery shopping experience.

We are supported by world-class investors, raising $100 million in Series C in 2021 led by Verlinvest, with participation from LuxorDN CapitalC4 VenturesConvivavilité VenturesFITEC360 Capital PartnersInnogest and DIP.

New customers quadrupled last year as we expanded into new international markets and covered 80 cities. We achieve our growth through a culture that is collaborativetransparentdata-driven and focused on our mission.

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in Italy (with headquarters in Milan & Verona), Czech RepublicFrance and Poland. We will soon launch our business in Germany and Romania and we have many remote job opportunities in other countries as well.

Our professional challenge:

We are looking for a Shopper Operations Manager to level up our Shopper Support and Operations teams to a world-class shopper experience, combined with a general efficiency improvement – providing a smooth and mostly automated experience to shoppers while reducing manual effort. In this position, you will play a critical leadership role in a cross-functional and cross-country team to envision, build and deliver an exceptional support experience.

What you will do:

    • You will reengineer the Shopper support journey, empowering our shoppers with more self-resolution options and improving speed and quality of support;
    • You will own the key metrics and the headcount of the shopper support teams across all geographies, and be the focal point for internal team leads and external partners;
    • You will roll out new workflows and streamline existing processes, and propagate them through the organization;
    • You will work closely with the Product team to define and prioritize product and process improvement initiatives and achieve your goals;
    • You will work closely with senior management to help shopper support deliver on their components of overall company goals and objectives.

Why you should join us now:

    • You have the chance to change the life of millions of people;
    • You can rely on talented and collaborative colleagues who will both push and support you;
    • You get a competitive compensation package, including performance bonuses and a stock option plan;
    • You can use a welfare budget for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);
    • You receive a budget to create your own home workstation;
    • You can enjoy a work life budget to book short/medium period of accomodation in amazing places in Italy where you can work remotely, bringing with you a relative, friend or teammate;
    • You have flexible working conditions;
    • You have a 15% discount on your grocery with Everli.com.

What you bring:

    • You got a Master Degree in Engineering, Economics or similar;
    • You have 4 or more years of working experience. Experience in Consulting or tech start-ups is a plus. Ideally, you already worked with last-mile logistics;
    • You have a natural aptitude for simplifying and automating processes;
    • You are a highly logical, analytical, and innovative thinker, with excellent problem-solving skills and passion for data-informed decision making;
    • You can handle multiple projects, prioritize work assignments, meet deadlines and work in a fast-paced environment;
    • You are proficient with Office (specifically, Excel);
    • You are fluent in English. Other languages are a plus.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness! 💚