English Content Localization Manager

Milan /
Research & Development – User Experience & Product Design /
Full time - Remote
Who we are 🌍🛒

Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups. Our mission is to help people achieve peace of mind by simplifying the grocery shopping experience.

We are supported by world-class investors, raising $100 million in Series C in 2021 led by Verlinvest, with participation from LuxorDN CapitalC4 VenturesConvivavilité VenturesFITEC360 Capital PartnersInnogest and DIP.

New customers quadrupled last year as we expanded into new international markets and covered 80 cities. We achieve our growth through a culture that is collaborativetransparentdata-driven and focused on our mission.

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in Italy (with headquarters in Milan & Verona), Czech RepublicFrance and Poland. We will soon launch our business in Germany and Romania and we have many remote job opportunities in other countries as well.

Our professional challenge:

Are you eager to change the lives of the grocery shopping experience in Europe? Do you wish to deliver customers peace of mind with a trouble-free grocery experience they can always trust and help people solve daily life challenges? Are you willing to roll up your sleeves and get involved with the details of making great products? Then, this job position is the one for you.

As Content Localization Manager you will be part of the User Experience and Product Design Team, which belongs to the Product Department and is integrated with the R&D Global Team. This is a hands-on role.
You will be in charge of creating the master of our product content, you’ll get the opportunity to create and grow a great team of UX Writers, coordinate external professionals for every country we are in and work alongside motivated and passionate people in a fast-moving, growth-focused and awarded scaleup.

You will have a big say in how processes and frameworks are developed, establishing new smoother processes to translate and localize content.
You will also have a strategic role in supporting the UX Research Team in creating a process to deliver research in different countries and translate incoming feedback they can. 
You will be a champion for our customers, being obsessed with delivering the greatest content to make them fall in love with us and convert.

What you will do:

    • People Management:
    • Recruit, manage and coordinate the team that will be responsible for product content creation and localization, both internal and external resources;
    • Monitor translator and reviewers performance, both of internal and external resources;
    • Tutor and mentor UX writers in their professional growth and development.

    • Operativity:
    • You will be responsible for the English master (UX writing) of our product content to be used as common starting point for translations and localization;
    • Coordinate incoming translation requests and ensure timely delivery of high quality localization for all our product components and content streams, in collaboration with other departments (i.e. marketing);
    • Evaluating translations;
    • Cultural correctness validation;
    • Control quality as well as compliance with guidelines and reference material such as Brand guidelines and tone of voice;
    • Respond to translators questions about specific projects;
    • Define the best translation, localization and validation processes;
    • Being the owner of the localization tool in use (lokalise), defining the best set up and pipeline Update documentation on localization processes and ensure information is always complete and up to date;
    • Identifying and tracking issues in the translation and localization process, suggesting solutions to encountered problems;
    • Facilitate kickoff and debrief meetings if necessary for larger projects.

Why you should join us:

    • You have the chance to change the life of millions of people;
    • You can rely on talented and collaborative colleagues who will both push and support you;
    • You get a competitive compensation package, including performance bonuses;
    • You can use a welfare bonus for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);
    • You receive a budget to create your own home workstation;
    • You can enjoy a work-life budget to book short/medium period of accommodation in amazing places where you can work remotely, bringing with you a relative, friend or teammate;
    • You have flexible working conditions;
    • You have a 15% discount on your grocery with Everli.com.

What you bring:

    • English native speaker;
    • Successful previous experiences in copywriting and/or UX Writing roles;
    • Mastering verbal and written communication in English;
    • Previous experience in a fast-growing product company established in different countries;
    • Experience as a people manager and hiring manager Experience with translation, localization and proofreadingStrong attention to detail and rigorous respect of deadlines;
    • Flexible, proactive and team-oriented attitude;
    • Ability to learn new tools quickly and effectively;
    • Ability to work under pressure as well as independently.

You can really knock our socks off, if you have:

    • Experience working for marketplaces/e-commerce, better if in the grocery/delivery industry;
    • Experience working with UX research across different countries.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness! 💚