Supply Network Analyst

Milan /
Operations HQ – Growth & Network Operations /
Full time - Permanent
Who we are 🌍🛒

Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups. Our mission is to help people achieve peace of mind by simplifying the grocery shopping experience.

We are supported by world-class investors, raising $100 million in Series C in 2021 led by Verlinvest, with participation from LuxorDN CapitalC4 VenturesConvivavilité VenturesFITEC360 Capital PartnersInnogest and DIP.

New customers quadrupled last year as we expanded into new international markets and covered 80 cities. We achieve our growth through a culture that is collaborativetransparentdata-driven and focused on our mission.

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in Italy (with headquarters in Milan & Verona), Czech RepublicFrance and Poland. We will soon launch our business in Germany and Romania and we have many remote job opportunities in other countries as well.

Our professional challenge:

We are looking for a Central Operations Analyst to get to know our customers in and out and drive end-to-end initiatives that increase customer satisfaction, engagement and retention. This role is critical to our continued growth, ensuring customers are coming back more frequently, trying more products and promoting Everli to others. You will love this role if you are eager to manipulate data to uncover interesting insights and want to be thrown into an exciting, high-growth environment.

What you will do:

    • You will identify customer insights and key drivers of positive and negative customer experience from different channels and touchpoints, and translate them into actionable insights;
    • You will maintain and improve the Demand and Supply forecast to ensure we keep on improving how we plan our operations at the local level;
    • You will prepare business reports to aid in the decision-making process of high-visibility strategic topics;
    • You will investigate key questions such as “How can we have happier customers and shoppers?” or “How can we improve our operational KPIs?”
    • You will define metrics, develop dashboards, monitor and report regularly to senior leaders and local stakeholders;
    • You will work cross-functionally with Operations, Business Analytics, Operations to pursue opportunities that better engage customers along their journey and increase their Customer Lifetime Value.

Why you should join us now:

    • You have the chance to change the life of millions of people;
    • You can rely on talented and collaborative colleagues who will both push and support you;
    • You get a competitive compensation package, including performance bonuses;
    • You can use a welfare budget for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc);
    • You receive a budget to create your own home workstation;
    • You can enjoy a work life budget to book short/medium period of accomodation in amazing places in Italy where you can work remotely, bringing with you a relative, friend or teammate;
    • You have flexible working conditions;
    • You have a 15% discount on your grocery with Everli.com.

What you bring:

    • You got a Master Degree in Engineering, Economics or similar;
    • You have 2+ years of relevant experience in business, consulting, operations or analytics;
    • You have experience performing in-depth analysis, identify trends and correlations, and synthesize data into actionable information;
    • You can handle multiple projects, prioritize work assignments, meet deadlines and work in a fast-paced environment;
    • You are proficient with data manipulation tools (SQL, Python, R);
    • You are fluent in English. Other languages are a plus.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness! 💚