Telehealth RN

Austin, TX
Clinical – Clinical /
Full-Time /
Everly Health's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Natalist, and Everly Diagnostics. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey.

Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems.

The registered nurse is responsible for providing clinical care to support all clinical programs within Everly Health (including Everlywell, Natalist, and Everly Health Solutions). The core objective for RN is to deliver high-quality, consistent clinical support in an innovative telehealth setting. We aim to increase access to diagnostic testing in a safe, medically responsible manner. 

This position will primarily involve working within a broader clinical care setting to assist with fundamental tasks related to providing excellent patient care in a virtual setting. The ideal candidate for this position should be able to successfully manage multiple responsibilities. 

What You’ll Do:

    • Address patients' questions and concerns regarding their health, results, treatment plans, and prescribed medications via phone outreach.
    • Deliver lab results and provide information on treatment solutions.
    • Utilize standardized triage protocols and clinical judgment to prioritize patient care needs.
    • Refer patients to appropriate levels of care, including emergency services, primary care providers, or specialists, as necessary.
    • Document triage assessments and decisions accurately and comprehensively. 
    • Ensures completion and reconciliation of patient intake information.
    • Facilitates medical documentation.
    • Provides follow-up with patients after consultation as appropriate.
    • Responsible for indexing of clinical patient records as requested.
    • Review & interpret immunization titers.
    • Document interpretation according to protocols.
    • Review genetic test orders according to protocols and triage for genetic counselor or physician review
    • On call coverage required: 1 weekend per month and 2 nights per week

Who You Are:

    • Bachelor's Degree in Nursing or similar field from an accredited college or university; or equivalent professional experience. 
    • Licensed Registered Nurse (RN); multistate licensure preferred.
    • Five years of professional clinical, nursing, or related experience; virtual/telehealth experience preferred. 

Skills & Abilities Required:

    • Understanding of broader clinical environment and alternative venues for care like telehealth. 
    • Understanding of HIPAA regulations and privacy policies.
    • Experience using diverse technologies, such as: Trello, Slack, & Google Docs. Proficiency in Microsoft Office or equivalent applications required.
    • Able and willing to learn/adjust to changes in protocols and/or workflows.
    • Ability to manage multiple priorities and respond in a timely manner
    • Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.
    • Excellent interpersonal skills.
    • Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.
    • Skilled in developing, implementing, and administering work processes.
    • Strong organizational and time management skills; strong attention to detail.