Support Engineer
San Francisco, California
Engineering /
Full-time /
Remote
Exa's goal is to organize the world's knowledge, and make a huge business while doing so.
As a Support Engineer at Exa, you'll help to provide customer and internal team support by executing on engineering problems as they arise.
Desired Experience/Qualities
- Several years of programming experience (Ex. could build a server in node.js)
- Have experience responding to customer inquiries
- Excited to diagnose and trouble shoot technical issues
- Care about the problem of finding high quality knowledge and recognize how important this is for the world
Example Projects
- Build an automated customer support bot from scratch
- Create a support knowledge base for customer-facing information
- Build an intelligent ticket routing system using machine learning to categorize and prioritize incoming support requests.
- Fix bugs in the frontend or backend that customers point out
$120,000 - $200,000 a year
CA Salary: $120,000 - $200,000 a year + Above Market Equity
We are open to sponsoring International candidates (e.g STEM OPT, OPT, H1B, O1, E3)
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