Customer Success Manager

Singapore /
Customer Success – Customer Success - APAC /
Exempt Full Time
Exabeam is a global cybersecurity leader that adds intelligence to every IT and security stack. The leader in Next-gen SIEM and XDR, Exabeam is reinventing the way security teams use analytics and automation to solve Threat Detection, Investigation, and Response (TDIR), from common security threats to the most critical that are difficult to identify.

Exabeam offers a comprehensive cloud-delivered solution that leverages machine learning and automation using a prescriptive, outcomes-based approach to TDIR.

We design and build products to help security teams detect external threats, compromised users and malicious adversaries, minimize false positives and best protect their organizations. For more information, visit www.exabeam.com

The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal.

As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world-class customer experience and customer retention.

Responsibilities:

    • Owner of customer's overall success with the Exabeam platform, including their subscription renewal and expansion of their usage
    • Promote best practices and usage of Exabeam's products
    • Promote the maximum value of customer investment in Exabeam, including full utilization of customer licenses, and collaborating with sales teams to ensure growth attainment and increased footprint
    • Partner with Sales, Engineering, Cloud Operations, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company
    • Manage customer escalations to ensure the highest level of customer satisfaction
    • Prepare and deliver Executive Business Reviews (EBRs) with customers to review the overall health of the account and adoption of the Exabeam platform; and
    • Perform trend analysis on both customer raised and internally identified issues, drive other organizations to develop a problem resolution

Requirements:

    • 5-7+ years' experience in software, SaaS, or IT/management consulting role (Security Practitioner experience highly preferred)
    • Proven ability to pick up new products quickly
    • Prior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space
    • Experience with Salesforce or other CRM tools (Gainsight a plus!)
    • Ability to travel (up to 20-25%) across the region to visit customers


Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and renowned cybersecurity investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitter . Looking for more? Check our reviews on Glassdoor .