Technical Account Manager

Atlanta
Customer Success & Professional Services
Full-time
Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions.     
 
Position Overview
 
Exabeam is looking for a Technical Account Manager in Atlanta, GA. to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feed back any important client information to Client Services Team
    • Identify any training/knowledge needs for clients and colleagues
    • Prepare and perform training of clients and colleagues
    • Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization 

Qualifications

    • Linux Command Line proficiency
    • Understanding of regular expressions (Regex) and Python scripting
    • Programming languages and scripting skills are an advantage (i.e. Java, Perl, shell scripting, etc)
    • Knowledge in the following areas is a plus: Docker, ELK, Hadoop
    • Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    • Solid client facing personality
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills
    • University degree or equivalent experience
Exabeam is privately funded by Aspect Ventures, Cisco Investments, Icon Ventures, Lightspeed Venture Partners, Norwest Venture Partners and well-known security investor Shlomo Kramer. For more information, visit https://www.exabeam.com or follow us on Twitter @exabeam.