Sr. Customer Order Specialist - Order Management (1 Year Fixed Term Contract)
Shannon, Ireland
Operations – Order Management /
Fulltime /
Hybrid
Sr. Customer Order Specialist - Order Management
To provide exceptional service, support, and communication through direct management of customer orders, (EDI & Manual) ensuring customer satisfaction through processing orders, inquiries, backlog management and billing as the liaison with the Customer Base, Sales Team, Supply Chain, Finance & Distribution Centres and other departments.
Job responsibilities:
- Process customer purchase orders in accordance with current guidelines reflecting Extreme Networks’ contractual agreements, legal policies, and Discount Authorization Matrix
- Process customer purchase orders within the Extreme Networks booking service level turnaround time (within 24 hours for bookable orders)
- Obtain all data required for customer master set-ups and changes; communicate comprehensively and promptly with Credit & Collection team to insure timely customer master set-ups.
- Manage customer inquiries and communications in a professional manner ensuring that resolution is always provided.
- Provide backlog reporting to customers as requested ensuring all Order Holds are progressed & resolved.
- Maintain the progression of the orders through fulfilment & billing with increased focus during Quarter End Cycles.
- Research & revise any issues through direct customer contact or working with sales personnel linking all relevant documentation within Oracle for auditing purposes.
- Work closely with Sales team, Supply and distribution centre personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed.
- Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors (OM responsible for ensuring all credits have been appropriately authorized prior to preparing credit transactions)
- Maintains the Return Authorization process in adherence to company policy, following the process from generation of Credit returns to material return and invoicing.
Requirements:
- Minimum 3 years order processing in a high volume environment
- A sound understanding of Order to Cash Function incl customer service, order processing including EDI ,credit processing, and exposure to Logistics Groups.
- Sound computer skills with proficiency in Microsoft Excel ,Microsoft Teams and experience using Oracle\SFDC a plus or equivalent ERP.
- Candidate must have excellent organizational and problem-solving skills. He/she must be able to take ownership and drive the resolution of issues despite the origination.
- Excellent verbal and written skills including excellent teamwork skills.
- Proven ability to manage competing priorities in a high-volume work environment.
- This role is ideal for skilled multitaskers who enjoy diverse responsibilities.
- Fixed Term Contract 12 Months
- Ireland Remote with Hybrid – Onsite\Remote Training during Onboarding.
