Premier Delivery Engineer (PDE) -Indonesia
Indonesia
Services – Services /
Temporary Contractor /
Remote
Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.
We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.
Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
Premier Delivery Engineer (PDE) is a designated resource to provide service and support for Extreme Networks products and solutions.
Responsibility
Provide full time support for designated customers
Responsible as technical lead and trusted advisor to the customer
Participate in meetings with customer to ensure proper prioritization of scheduled activities
Provide technical expertise in resolving service provider, data center, and wireless product issues
Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem
Ability to manage a high work volume with time bound constraints
Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
Escalate and collaborate with Extreme Global Technical Assistance Center(GTAC) to see the problem through to resolution
Develop subject matter expertise and train/mentor others
Requirements:
Must be a Indonesian citizen
English speaking is plus
Ability to coordinate with other disciplines (3rd party firewall)
In-depth knowledge of any of the following networking technologies:
Analytics
Wireless controller
Threat prevention/filtering
SD-WAN
Switching
Experience with Extreme Network products and solution is a plus
Must have strong skills in troubleshooting and problem resolution in a network environment using networking protocols including OSPF, BGP, MPLS, etc.
Understandings in OpenStack and/or Kubernetes experience is a plus
BS Degree in Computer Science or related field, or equivalent work experience.
Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)
Organization and time management skills - must be able to handle multiple issues in an organized manner
Self-motivated and have the ability to work with minimal supervision
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
