Customer Experience User Researcher
California, United States /
Products – Product Management /
Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.
We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.
Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
Customer Experience User Researcher, Extreme Networks
Join Extreme Networks’ Customer Experience team and help customers transform and enhance their businesses by creating user-centric cloud-based network infrastructure technology.
As a Customer Experience User Researcher, you will report to the Head of Customer Experience Research. You will be a point of contact for crucial developer partnerships, manage research roadmaps, schedule studies, run moderated and unmoderated research sessions, create and scope research questions, coordinate recruitment, and collect, analyze, and report observations, notes, and feedback. Additionally, you will analyze qualitative and quantitative data to create and deliver concise reports to all relevant stakeholders, including engineering, Project Lifecycle Management, and leadership.
In this role, you’ll build empathy and understand what networking users need while collaborating closely with designers, product management, and cross-functional teams. We are looking for someone who wants to think outside the box, find energy in developing creative solutions to complex problems, and provide impactful results that inform vital business initiatives.
Create a deep understanding and empathy for our target customers through diverse research methodologies
Conduct research based on stakeholder questions, product timelines, and resources
Understand different data types from various sources and perform thorough data analysis to create insightful and actionable findings
Identify research questions and design studies that inform concept definition and prioritization
Uncover and understand technology trends, market influences, user behaviors, motivations, attitudes, and needs
Iteratively evaluate design concepts, prototypes, and experiences
Bachelor’s degree in Cognitive Psychology, Human Factors, Human-Computer Interaction (HCI), UX Research or a related field (including Business Innovation & Entrepreneurship) or equivalent practical experience
3+ years of experience conducting mixed-methods research
Experience designing research for generative (exploratory or discovery) and evaluative (summative or formative validation) purposes
Skill in crafting clear research goals and questions and knowing how and when to apply different research methods effectively
Ability to analyze and synthesize qualitative and quantitative data with the knowledge of foundational stats
Ability to communicate insights clearly and succinctly from research to designers, product owners, and cross-functional stakeholders
Portfolio of past work experience with examples of the process, deliverables, and demonstrated impact
Demonstrate personal and professional growth and contribution to the user research community
Team player, solid work ethic, willing to pitch in where needed, and creative problem solver
Have an appetite for technology and be an avid digital consumer and experience evaluator
Knowledge of the research process and research methods (e.g., surveys and questionnaire design, personas, lab studies, diary studies, and other scenarios)
Understanding of experimental design, standard data analytic techniques, and effective ways to visualize data
Use research software such as Qualtrics, UserZoom, Usertesting.com, and/or Alchemer to a fundamental level
This position can sit anywhere within the US or Canada and is fully remote. We have offices in San Jose, CA + Raleigh/RTP, NC + Salem, NH + Toronto, Ontario
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.