Account Manager

Copenhagen, Denmark
Customer Engagement
Full-time

Our Customer Engagement (CE) Team is looking for an Account Manager with a specific focus of maintaining and developing our existing global accounts. You will join a team of 8 Account Managers who are managing their own client portfolios (including renewal negotiation and upselling) with a strong emphasis on forging long-term relationships in close collaboration with our Customer Engagement Team. You will report to the manager of account management who has the overall responsibility of leading our Account Management team.

Responsibilities

    • Identify and drive potential growth areas with existing clients
    • Retain your own portfolio of clients in coordination with the rest of the CE team
    • Ensure a top notch customer experience for existing clients by understanding their business objectives and aligning them with platform functionality
    • Advise existing clients on best practices that will drive ROI
    • Maintain constant contact from initial onboarding process through negotiation of renewal

Requirements

    • Excellent negotiation skills
    • Comfortable interacting with all levels of clients from C-Level to operational employees
    • Demonstrated business acumen/ able to quickly understand structure and value drivers across diverse industries and markets
    • Experience in SaaS Account Management 
    • Outstanding phone etiquette with ability to quickly forge professional relationships
    • Knowledge and proficiency of Social Media and Web 2.0
    • Fluent in written and spoken English, Danish and preferably German
    • Other European languages a plus

What we Offer

    • Open, informal and multinational working environment
    • An opportunity to work with companies of all sizes including large international brands in a cross-border context
    • High responsibility and excellent career possibilities
    • Lunch, drinks and healthy snacks daily
    • Working at a central location in Copenhagen, the startup hub of Northern Europe
    • Game room with fussball, ping pong and VR