Account Manager

Copenhagen, Denmark
Customer Engagement

Our Customer Engagement (CE) Team is looking for an Account Manager with a specific focus of maintaining and developing our existing global accounts. You will join a team of 8 Account Managers who are managing their own client portfolios (including renewal negotiation and upselling) with a strong emphasis on forging long-term relationships in close collaboration with our Customer Engagement Team. You will report to the manager of account management who has the overall responsibility of leading our Account Management team.


    • Identify and drive potential growth areas with existing clients
    • Retain your own portfolio of clients in coordination with the rest of the CE team
    • Ensure a top notch customer experience for existing clients by understanding their business objectives and aligning them with platform functionality
    • Advise existing clients on best practices that will drive ROI
    • Maintain constant contact from initial onboarding process through negotiation of renewal


    • Excellent negotiation skills
    • Comfortable interacting with all levels of clients from C-Level to operational employees
    • Demonstrated business acumen/ able to quickly understand structure and value drivers across diverse industries and markets
    • Experience in SaaS Account Management 
    • Outstanding phone etiquette with ability to quickly forge professional relationships
    • Knowledge and proficiency of Social Media and Web 2.0
    • Fluent in written and spoken German and English
    • Other European languages, particularly Scandinavian languages, a plus

What we Offer

    • Open, informal and multinational working environment
    • An opportunity to work with companies of all sizes including large international brands in a cross-border context
    • High responsibility and excellent career possibilities
    • Lunch, drinks and healthy snacks daily
    • Working at a central location in Copenhagen, the startup hub of Northern Europe
    • Game room with fussball, ping pong and VR