Account Manager - New York

New York, US
Customer Experience
Full-time
Our Customer Engagement (CE) Team is looking for an Account Manager with a specific focus of maintaining and developing our existing global accounts. You will join a small team of Account Managers who are managing their own client portfolios (including renewal negotiation and upselling) with a strong emphasis on forging long-term relationships in close collaboration with our Customer Engagement Team.

What you'll do

    • Identify and drive potential growth areas with existing clients
    • Retain your own portfolio of clients in coordination with the rest of the CE team
    • Ensure a top notch customer experience for existing clients by understanding their business objectives and aligning them with platform functionality
    • Advise existing clients on best practices that will drive ROI
    • Maintain constant contact from initial onboarding process through negotiation of renewal

What you have

    • Excellent negotiation skills
    • Comfortable interacting with all levels of clients from C-Level to operational employees
    • Demonstrated business acumen/ able to quickly understand structure and value drivers across diverse industries and markets
    • Experience in SaaS Account Management 
    • Outstanding phone etiquette with ability to quickly forge professional relationships
    • Knowledge and proficiency of Social Media and Web 2.0
    • Fluent in written and spoken English, French a plus

What We Offer

    • Competitive base salary and bonus/commission structure
    • An opportunity to work with companies of all sizes including large international brands in a cross-border context
    • High responsibility and excellent career possibilities
    • Individual health insurance
    • 401k plan
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.

Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.