Account Manager - New York

New York, US
Customer Engagement
Full-time

Our Customer Engagement (CE) Team is looking for an Account Manager with a specific focus of maintaining and developing our existing global accounts. You will join a small team of Account Managers who are managing their own client portfolios (including renewal negotiation and upselling) with a strong emphasis on forging long-term relationships in close collaboration with our Customer Engagement Team.

What you'll do

    • Identify and drive potential growth areas with existing clients
    • Retain your own portfolio of clients in coordination with the rest of the CE team
    • Ensure a top notch customer experience for existing clients by understanding their business objectives and aligning them with platform functionality
    • Advise existing clients on best practices that will drive ROI
    • Maintain constant contact from initial onboarding process through negotiation of renewal

What you have

    • Excellent negotiation skills
    • Comfortable interacting with all levels of clients from C-Level to operational employees
    • Demonstrated business acumen/ able to quickly understand structure and value drivers across diverse industries and markets
    • Experience in SaaS Account Management 
    • Outstanding phone etiquette with ability to quickly forge professional relationships
    • Knowledge and proficiency of Social Media and Web 2.0
    • Fluent in written and spoken English, French a plus

What We Offer

    • Competitive base salary and bonus/commission structure
    • An opportunity to work with companies of all sizes including large international brands in a cross-border context
    • High responsibility and excellent career possibilities
    • Flexible working hours
    • Individual health insurance
    • 401k plan
    • Weekly social activities such as “Friday Bars”, Monthly Team Building events